We joined Vacation Hub travel agency from JB and they arranged us to check in to this terribly lousy Budget hotel! I would rate 0 if available.
We are a family of 3. They assigned us a triple single bed G217 located at another block with a dedicated entrance door (there is only 4 rooms in that area @ Ground floor). Very creepy and dim walkway. When we open the room door, what welcomes us was strong smoke smell. I thought family room should be non-smoking? All the corners are dusty, bedsheets are yellowish, you can’t imagine when we try to push one of the single bed to connect bed, what will be observed under the bed &””$@:-(
After a Long haul overnight coach, we try to let ourselves to have a warm shower. However, water heater looks really old, rusted and dangerous. I turned to the maximum level but the water wasn’t hot at all! No choice, we bear the coldness to finish our shower. But what worse is the water stopped to flow.. the drainage was blocked!!! Yucky!!! Means you can see all the cold dirty bubbly oily water all around your feet :(
As the room was at the another block so it can’t detect any wifi signal provided by hotel.
I feedbacked this to my tour guide and hope that she will report this to the hotel management and requested for a room change.
What we received was totally unpleasant. Hotel staff denied all and blamed that I spoilt the heater?! What the hell! Their attitude was really sucks, negative, never helpful at all! It was like all is ur fault and now room all fully occupied we can’t exchange and it is not our fault! The Malay lady in pink and red named Nora is the most garang one.
Disappointed hotel, staff and also the tour guide. Totally ruin my Chinese New Year holiday! I have never experienced such trouble and anger for a hotel stay! Regret to the max!!!!!!
In the end, did I get the room exchanged? Of coz, NOPE!
Beware! Don’t come here to find trouble for yourself if you do not wish to ruin your Cameron Highland holiday.