I have a mix of feelings while reviewing La Tonnelle. I would give 1 star (minus if possible!!!) but also 5 starts.
Making it short, please if you stay here, take the Terrace room, Garden View one or the 'Superior Room' because most of people are staying in those rooms which are quite fine. But if you think as us, a simple room is enough, and you see some pics, and get there getting NOTHING for those money, IS FRUSTRATING! And if you read this (LaTonnelle) attitude is everything, even that ROOM, if you would have come to us and apologised and gave us some clear reasons why we are in that one, not the one from Pics, we would have understood it, we are that type of people, but coming and leaving us half a day, WAITING, NO WAY!
Bad Thing: Booked with one week before, breakfast & dinner included, planning to stay 2 weeks in Mauritius, 1 more expensive one cheaper, La Tonnelle being the MORE EXPENSIVE ONE. Arriving there, nobody at reception, one girl staying at the long table, asked her, another one comes, no one saying at least HELLO. Doesn't matter, we love to travel so these things are just fine (maybe is shyness or other reasons). As we entered the room, we were simply SHOCKED. 750 EUROS FOR A GARAGE UPDATED TO A ROOM??? Concrete floor, dirty bed sheets, THE DOOR HAD GAPS AND BASICALLY THE ANTS OR OTHER THINGS COULD COME INSIDE!!! Mould everywhere close to floor, simply DISGRACEFUL.
We believed it was some sort of mistake, kept calm, called the 'boss' through these girls, not there. Fine, called Booking, (3 EUR/min since Mauritius) after 10 min, answering, a case is made, asking for photos, and that they have contacted the boss called 'Denis' and he will come in 2 HOURS. Fine, calm again, went with my gf to buy some water and eat something. This happened at 13:00 ish on a really sunny day, LAST SUNNY DAY BEFORE CYCLONE STRIKING FOR 2 DAYS. By 15:00 came back, Denis apparently was there, but left again. Will come soon. By 17:00 lost my calm, and called again booking being really pissed off. Again they said he will be there, but LUCKILY WE KEPT THEM BY PHONE (my gf was on the phone since her account on Booking). Went to reception, he basically started shouting to my gf that she wanted FREE UPGRADE and we just want that. We asked him to keep calm and follow us in the room to show him THOSE CONDITIONS. He still kept his opinion that everything is ok and while showing the door or bed sheet he continued with the FREE UPGRADE THING. Luckily again that Booking was on the phone, he basically started shouting really bad to my gf MAKING HER CRY!!! Imagine now me, as a man, what should I have done? Cause I was pushed to my limits, he continuing to shout at me THAT MY WIFE ASKED FOR FREE UPGRADE. We just wanted the room WE PAID FOR FROM PICTURES, NOT A GARAGE / OLD HOSPITAL ROOM! Booking recorded everything and after 30 min staying on hold they asked us to go again to reception. He was changed. Another room was available for us excl. last night, which was fine. We also lost our first day, SUNNY DAY in Mauritius just because HE AVOIDED US, simply avoided!!! Also came with solution that you can leave, simply, with non refundable money, are you stupid? I have read people doing it, but not me! Is my money, I worked for them, wouldn't give to you for free!!! I have to mention that the Superior Room actually was the one in the pictures, having extra a balcony!
Good Part: after the incident, everything came to normal, room was quite nice, nothing for 'Superior Room' since we got a Superior Room, but acceptable. The long table and shared food was quite amazing, getting to meet really nice people, from Romania, Turkey, South Africa or USA. Really nice people, really nice experience and sharing their daily activities. VERY NICE IDEA!
BEST PART: FOOD! I can say that we almost forgot our incident with Denis, after having dinner there, nice fish / chicken based meals, with aperitif, main course and desert! Also Christmas Dinner was included in our stay, which was amazing regarding food / experience. Some locals came and sang local songs, dancing, really fun and really local experience. Breakfast quite basic, but fine, omelette / scrambled eggs / fried eggs with some bacon / sausage, croissants and sweet things (not my type) but enough. Also cheapest car rental 1200 MUR / day without any credit or things like that. Also I gave the car at my second accommodation, without any extra cost.
La Tonnelle could be much better if they would be at least hones with those rooms (only few of them). Great Location, only 10 min walk to Trou aux Biches beach and 6 min to local supermarket.