When we check in somebody came near the security gate to welcome us, he was not welcoming at all, not a smile and was so rude. The lady at the reception didn't even greeted us. The staff at the restaurant for the buffet also lack a smile. Welcome team is not welcoming at all and not polite. Quality hotel in general nevertheless a slightly warmer welcome would be appreciated.
Tv is all blurry and the reception was poor. No access to outdoor Jacuzzi as it was not in use.
There was no hot water in the room. We complained several times, after which somebody came, but could not fix it. We had no hot water during our stay.
For room cleaning services, I requested 4 times and they came to clean the room at 3.00 p.m and there was a baby in one room, she was sleeping at that time. Her parent didn't apprecieate it as it would disturb her. The wash bassin was blocked, water was leaking from toilet and went to the bathroom which was not hygienic. No action was taken to repair it. I spent the whole day making complains which spoiled my holiday.
Mr Ajay the Manager is very rude blaming manager and was somewhat insensitive to our problems. When we asked him for some service, he would make a joke as if to buff us. The level of service was poor unfortunately. There are still some basic fundamentals that would improve the overall quality of the hotel.
We came there to relax but unfortunately we were disappointed and stressed. I have visited this resort and had one of the worst experience. Not worth the 3 superior as the hotel claims to be. No Value for Money!