Hampton Inn By Hilton San Luis Potosi

We stayed here one night while driving from Laredo to Toluca. The hotel is easy to find on the highway and has a nice parking lot in the building. Our room had a fantastic view of the park and lake, and the view from the rooftop area was even more spectacular. Our room was small but new and clean with a nice bathroom. We liked the free breakfast buffet. No coffee in the room but I refilled my cup several times at the buffet. For 1100 pesos with tax I thought that it was a great deal, and I'd be happy to stay here again.

I arrived at the hotel at 7:40 pm, well after the normal check in time of 3:00 pm. Then I was told that the room was not ready, have to wait about 30 minutes. I walked to have dinner and back around 10:00 pm. The room was ready and the hotel put coke, Mineral water, and even a Corona to show their apology which I take very positively. But when I went to my room, I found left-over shampoo and soap in the bath area. This was too disappointing!

I stayed with my family @the hampton inn san luis potosi, probable my worst experience with Hilton ever, the Hotel had no water due to occupancy, they had a huge group and someone form their staff mentioned to us that there was no water for lack of prevention, I stayed with soup at the shower for more than 2 hours and water never arrived. The alarm started at 6am because someone forgot to reset form the guest who stayed before us. I had planned to wake up a little later on Sunday. Really bad experience. I usually stay at least 4-6 nights a month @Hilton.

This hotel has gone backwards since opening in May/June of 2019. The rooms are not cleaned properly (no towels provided on day 2 of stay); the front desk staff and restaurant employees often do not speak/understand English and the quality of the breakfast buffet has deteriorated.

Although it is a newer hotel in the city, it needs better management. Same owner from the Conrad Hotel, very similar problems. Elevator access is open to anyone as their room card access is not functioning properly. Although the breakfast was nice, right where I was sitting it begins to leak water from the ceiling. The swimming pool on the rooftop. is a must-see site. There were a few ladies that were very nice and pleasant from the front desk. Also had a meeting in the morning they did not have tooth past or toothbrush which was very inconvenient for a place that provides "hospitality". Nice comfy beds. Overall, Hampton Inn needs management improvement.