Okay... let me start this review by acknowledging the good service I got from Richard most of the time and some of the girls the rest, there was no issue there.
The hotel was also clean, so, there's also that.
Now, I stayed in this hotel for close to two weeks... and the first most importan issue is the internet...
This is a business hotel, and as such it should have a flawless internet service, with a meager 10 MB/s it's not nearly enough to sustain such a large amount of rooms, I barely could hold VoIP meetings through skype, let alone Video Calls, I tried uploading a report my boss needed ASAP and the internet kept droping, I've been in several business hotels in the country, and any place with less than 50 Megs it's not a good "business" hotel.
The second great issue about this place was the services available, there is no restaurant, there is no room service, you have to order delivery to get something in the evening, however, there are a lot of good options all around and there are handy menus in the room so you can order something... you have to take into account though, that when the delivery arrive, you have to go downstairs to receive it, the delivery person can't go upstairs.
The third great issue about the hotel are the access keys, I was there for 10 days in a span of two weeks... I had to re-program my key 10 times, once a day, it doesn't matter where I kept it, in my wallet, in my pocket, even in my backpack, it will always need to be re-programmed.
Those are my most important issues with the hotel, now to the other stuff.
The shower is alright, however, the crystal door doesn't always close properly so when you step out its just all wet. The quality of the toilet paper is not the best, very stiff, other than that, the bathroom is really clean and big enough to be comfortable.
The bed is your standard bed, nothing special to note about it.
The hotel oversees the "La Choca" Park, one of the biggest, if not the biggest recreational park in the city, if there are rooms available, you should always pick one that has a good view.
The area around the hotel is one of the nicest in villahermosa, and one of the safest as well, just don't get too comfortable and keep a low profile and you will be just fine, I definetly recommend getting a ice cream in the park in the evening.
The hotel has an outdoor pool that is nice, I've only used it once, but it's a nice difference from the competition that mostly doesn't have one.
The parking lot is shared with a couple restaurants that are next door and it can get really dark at night, so if you have a car, try not to keep anything there as it could be an easy target for a thief.
Anyway... this hotel is almost what you expect it to be, a bed, a nice bathroom, A/C, it has internet, just not a good one, you can start using it properly at around 10 or 11pm.
I give it a 3 star review, and I would probably change my mind if they gave a little more freedom to the food delivery guys, fixed the de-programming of the cards and had a good "high speed internet" as they announce with a wired connection option in the room.