The interior is beautiful with lovely kitchen and living space, but overall they were very unfriendly and the construction noise hard to handle so early in the morning. Additionally, I asked for the shuttle service they offered and they said no problem. On the morning before my arrival I messaged to confirm the shuttle would be there and again later in the afternoon, the message was marked as read but no one bothered responding. I arrived at the airport and waited 15 minutes to see if a driver would show but no one was there, so I called the hostel and the gentleman who answered acted as if he had no idea what I was talking about, but 15 minutes later a driver arrived. The driver was very nice and friendly. Subsequently, upon my arrival at the hostel when the gentleman who worked there unlocked the gate it was established that I was supposed to pay the driver direct in Moroccan Dirham, which I did not have. I offered credit card or USD but was told no, they both spoke in a language which I did not understand for 15 minutes while I am just standing there at the gate with no idea what was going on. I had my pack on and had been on a 5+ hour flight plus a 10 hour train with layover in airport so I was exhausted and wanted to get in to drop bags or go to ATM to get driver paid, finally I was told I could enter and paid for my room with credit card and I asked if I could just pay the money to them with credit card since I was paying for room this way and they could pay driver, again he said no. So I paid for the driver the next day when I got cash with tip for inconvenience. (Side note: another guest I met stated the scheduled airport shuttle never showed up to pick her up, so she had to get a taxi anyway.) Now throughout the 2 day stay there, not one employee/owner introduced themselves or spoke to me, although if you needed something, you ask and it was provided. The facility was set up so there was no interaction between guests with breakfast tables set for only one and no greeting from staff throughout. Although, breakfast was nice, with cold pancakes, cereal, fruit, coffee and fresh squeezed orange juice. Additionally, the property is surrounded by large construction sites and you are awakened by the sound of jackhammers and bulldozers at 7am in the morning. Thankfully I had only booked 2 nights. Furthermore, upon departure I was in the lobby on the internet for around an hour since I had a little time to waste before I needed to catch the only bus that left to my destination, then when I knew I needed to leave to catch tram to bus station, I handed the gentleman the key to the gate. He proceeds to tell me I have to pay for my stay, I showed him my credit card payment but he did not believe me and would not allow me to leave. Seriously, he kept me locked in when I showed him my credit card payment, ridiculous. Especially considering I booked through Expedia where credit card details are required to book, which if I truly hadn’t paid he could have charged later. Furthermore, if they did not think I had paid wouldn’t they have addressed it the day before, when I handed them cash for taxi driver, the morning of my departure or when I was hanging out for an hour, not when I had to leave to catch my bus? Honestly at this point I was very upset that someone had locked me in to their property when I had made payment upon my arrival, and then he said ‘don’t stress this happens all the time,’ which just made me think that they are completely disorganized, they are unable to keep track of their books and try to charge people double ‘all the time.’ Finally, via phone he confirmed with gentleman who checked me in that I indeed paid. Overall the place is lovely inside, but if you are looking for friendly interaction, peaceful sleep and not to have prove that you paid before they allow you exit, I would say book elsewhere. It definitely does not have a welcoming hostel vibe and another guest stated she asked for help regarding the area and they were unable to provide, just pointing to the map on the wall. Maybe they will get more organized later and realize interaction is good for hostel atmospheres.