We stayed here for 2 nights hoping for a relaxing stay using the facilities advertised. We were very disappointed right from check in. We arrived early from a night bus and the man at the desk was grumpy and slow. Luckily we could get our room early and to be fair, the room was large and comfortable although the shower was poor. We were hoping for a nap but were woken by a phone call at 7am telling us breakfast was ready (despite previously being told we could have it 7-10) and then 10minutes later a knock at the door demanding payment. When we did go for breakfast later it had clearly been ready since 7 as was cold and a bit congealed. We weren't given any choice and were just thrown meat and fish dishes despite being vegetarian.
The pool is huge and clean, but the supposed hot tub is full of murky green water and the sauna is still being built. The gym was closed and we could only use it after complaining and causing the unhelpful staff to phone their manager. We had dinner at the hotel which we later regretted - my husband ordered veg singapore noodles and had to send it back twice as each time it arrived covered in seafood.
The next morning, for no apparent reason, we were awoken by knocking at 6.45am and in came staff with room service breakfast which we hadn't asked for and certainly didn't want so early!!
Also, there is supposedly wifi but it didn't have any connection for the whole time we were there.
When our room was cleaned, a pile of used tea bags was left just outside the door.
Some of these issues could be attributed to a language barrier but at other times staff just seemed incompetent and uninterested.