I came through the lodge as a Te Araroa (a 3000km trail across NZ) walker meeting up with my parents for a few days. The first kind thing the owners did was allow me to set up my tent beside my parent's camper van for free which was amazing alone. The second thing they did was way above and beyond. One of my hiking poles had broken on the trail and had become useless. The owners, with no thought of reward, offered to try their best to fix it! The next day I picked it up and they had spent hours trying to repair my gear, and it worked! The pole held up in the backcountry for a few more days which was exactly what I needed. I can't recommend this lodge enough, they will take care of you!