Owner is the rudest person I’ve ever met. After a flooding in Ashburton left us stranded at 11pm, my partner and I confirmed vacancy with her on the phone. She spoke rudely on the phone stating “do you f*****g know what time it is” to which I replied informing her of the flooding and apologising for the late call. We clarified it was one night, check in now which she was extremely baffled by. Yet, she said she had vacancy and requested my card details. When we arrived, the women was so disrespectful she laughed in our faces while rudely stating “can’t you see how booked out I am” (denying what was said on the phone and acting oblivious). I asked her not to be rude and suggested it was a miscommunication to which she scoffed at and continued to belittle us stating “you want to check in NOW?!”
My partner and I will never visit an Asure motel ever again. The experience we had was so upsetting after a very long night and day of being stuck in flooding on the road. I hope no one else has this experience or encounters the women we did. We didn’t get her name but she was a short, pale skin female in her late 50s/60s with a short brown bob hairstyle.