The reception process was shocking. Only a two hour window for checking in, and when we asked about late check in, we were told to print out a registration form, and scan it to return it! Somehow our holiday packing list missed a printer and scanner off.
So we cancelled a family lunch to get there by the stated time, only to find reception unstaffed, and our instructions left in an envelope out in the open. Key was in a key safe we could have accessed any time that night. Of course, I am ignoring the issue of finding reception. There is no signage, but by luck we found an estate office (open 8 to 4 on weekdays, which did not match the reception opening hours we were given, suggesting it was not reception).
After this kerfuffle, we located our three bedroom deluxe appartment....only to find it had two bedrooms. No-one to ask or query, and the phone number on the booking lead to a serious of automated switchboard choices that eventually got the Waldorf duty manager for the whole of Northland who couldn't help.
Looking forward to a refund from my credit card company as in the UK you buy from them, and as they sold me a two bedroom appartment for the price of a three bedroom, they are going to refund and cancel the transaction (I gave Waldorf a chance to do a partial refund, but they ignored me). Glad I made a video survey as evidence.