I had stayed at St Ita's a couple of times and I went to school in this building so had booked the Rose Room for my birthday and to show my partner the building. We were delayed getting to the accommodation because of a train delay coming from the Coast and we rang ahead to let Sue know. Rather than keeping her up, I told her I knew where the room was and was happy for her to leave the door open (as she did last time I stayed).
Sue informed me that she had shifted us out of the Rose Room to accommodate another guest who wished to extend his stay. She had known about this since the day before but, despite the booking system allowing you to nominate specific rooms, had not thought to contact me to ask if it was OK to move us. I would have then explained that I had booked that room for a specific reason.
No quarter was given. In fact, Sue stated quite bluntly that we could change our minds about staying if we wanted to. This was at about 9pm and we still had the drive from Christchurch. It didn't leave us much choice. However, Taylors in Ashburton were kindly able to accommodate us so we took up Sue's offer of "changing our minds".
We will bypass St Ita's from now on because of this incident. I no longer recommend this business because of the offhand way this was dealt with.