Where to even begin with this place? And really it all comes down to POOR management/ownership, whom it is very clear doesn't care about their guests.
Stayed several weeks and here is what was experienced.
First and foremost, the AC was not working so it was poor sleeping. Staff said they were trying to fix it but didn't appear that it ever really worked, ever. Had to use a floor fan, were it not for that sleeping would've been unbearable.
Second, the filth of this place. Carpets with stains that I am sure date back to, decades? Hallways rooms bathroom towels, all stained with, well, who knows, who wants to know! Outside area littered with trash and garbage bins not EVER emptied. The hotel hosted conferences for dignitaries and still garbage bins had the same trash and were always overflowing.
Breakfast, went down one morning just to get a pastrie and take to my room and was stopped, no food allowed out of restaurant. Really? Saw several people carrying food out of there to their rooms on several days. Poor selection as well on breakfast.
Asked house keeping to come to room to change up bed change towels etc. Called again an hour later, No show.
I could add more but no point.
Hotel Hell. Four star hotel? by what standard. No one was expecting the Ritz but these basic things that I mentioned, considering the price, over 100$ US, what a scam.
Front desk staff were either completely indifferent or didn't care attitude.
The only positive that I can mention is that the wifi worked fairly well considering the location.
Go to the Grand, Much better