Pacific Gardens Hotel

We stayed at hotel for 4 days. Could not recommend hotel to anyone. Good quite location, nice outlook. Room large and adequate. Bed and Shower good. Water leaked into bathroom from shower door. Television and Bedside lamps did not work. Light in main area of room flicked continually. When reported nothing was done to replace lamps and light bulb. Overall the majority of food was below standard. Steak unedible. Many meals served with no vegetables. Asked for vegetables and none were served. Travel with group of 5 people and ate all our meals at hotel. At no given time were the meals for the table served together. At every meal some in the group had completed their meals while others were still waiting for the meal to be served. The last evening we were asked to preorder our meal at lunch time and had a 6.30pm dinner booking. There was a group of 17 people and again some had finished their meal while others were waiting to be served. One person received entree and main together and food was inedible. My husband and myself ordered pizza. Others in the group had competed their meal and ours had not been served. When it was served it was inedible. The base was so dry and hard one could not cut it. I believe it has been prepared at lunch time and kept in a warmer. Our group of 5 had preordered sweets. After waiting for an hour we were told that they had sold them and could not offer an alternate. The majority of rooms are by poolside and pool garden. There is no curfew place in the this area and as a result people were in this area to very late and on one occasion were there until 6am. As a result of no curfew one had difficulty sleeping due to the noise. I believe the staff tried to do their best but appeared to had no training, guidance and direction from management. The owner, manager and manageress were continually sitting around, never had any interaction with their guests and totally oblivious to what was happening. Sadly in Goroka one cannot freely go out and choose to eat at other venues. I COULD NOT RECOMMEND THIS HOTEL TO ANYONE.

I stayed in this accommodation in November 2019, with a travelling party of 24 elite athletes. The owners of the hotel have made this a comfortable and welcome place to stay. The staff who are employed are very humble and provide excellent customer service. The swimming pool is a real bonus whilst staying in Goroka. We utilised the hotel mini buses on several occasion which greatly assisted in travelling to and from training. To summarise, wonderful location, superb staff. Yes it is not a 5 star hotel but one of the highlights of our tour.

This is certainly the nicest hotel in Goroka. The ambience is peaceful and very beautiful, with a nice lookout over some thick jungle, a stream, a pool and a pet cassowary! The owner has plans to build a proper zoo on the hotel property which will be awesome. The staff are very friendly and most helpful. The hotel restaurant has a good mix of western, Asian and pizza and can easily accommodate vegetarians. The lunch menu is very good value! Would highly recommend.

I’ve just recently stayed in this hotel. My standard room was beyond depressing. There is a swimming pool but no sun beds neither towels. The food options are very limited and the food quality is very poor. There was no hot water in the morning. The reception staff wasn’t helpful at all and the only positive highlight of this hotel is waitress Sharon! Thanks for being so lovely.

What to say... Some time you have to adapt also to the situation and contingencies that the world and the destiny are putting you in front of. Goroka is a town of about 30.000 people, few hotels, few infrastuctures, few of everything. This hotel is probably the best place where to stay in the town. If you evaluate it comparing to other hotels in different location, well, 4 of 5 is too much, but you have to consider that you are in the highlands of PNG, that everything is difficult to obtain, where normality is not normal. So, thank you to this place you can have a good place where to stay, safe, relaxing and good enough. On the other side the hotel is having also other problems, the bigger (from my point of view) are: - THE RESTAURANT - breakfast is "funny", poor in terms of quality and quantity, the menu is always the same and ofter a lot of what listed is not available. But the worst are the timing, it happen more than 50% of time that we were forced to wait more than 1 hour for any food, even if easy to prepare, even if nobody else was in the restaurant; - INTERNET - internet is EMBARASSING, they are still using the system of code changing every day, they have to register your code to the room, one code for only one device, no more than 2 codes per room. It's really USELESS!