Had a last minute trip at Caliraya to celebrate New Year’s eve. We had a hiccup with Agoda, cancelling our reservation last minute and not returning our cash payment on time. Called Caliraya and able to speak to Jam Dulay, who was super accommodating and suggested for us to book directly and she will coordinate to refund our payment from Agoda. I was skeptical as I dont have a guarantee if Agoda will return my money. But Jam was so comforting and trustworthy that I was sold! Had it not been for Jam, we will not push thru in visiting the place.
The weather did not cooperate on Dec 31 and we just stayed inside as it is raining, hence, all amenities were closed. Good thing the next day, the weather was clear and we enjoyed all dry amenities (too bad we dont have enough time to try the wet rides)! Since we only have few hours to spend, we squeezed-in all activities halfday and big thanks to the staff of Caliraya who were super patient to all us! Shout out to the staff tending the giant swing as he applied first aid kit (without us asking) to my husband who got a minor scratch while roaming around the place. The folks at the poolside sacrified their lunch break to allow us to swim during their break (amenities closes bet 12-1PM as the staff need to eat of course!). Great stay, great experience. Will visit again to try the wet activities!
Note - downside is the food as they dont have much selection due to the pandemic. Order time is limited as well. But if you can bring food, then all is good! There are also small restos around the place.
Update - until today, Jam is still assisting us to get our refund from Agoda. Last update we got from Agoda, the refund is on its way - yipee!! To Caliraya management - take care of Jam, you have a gem in here :)