On arrival, there was a problem with the electricity and shower in our room. When we used the shower, all electricity in the room would trip so no lights, TV, plug sockets, shower heater would work. The janitor was called to fix this problem three times but he was unable to do so. This meant we had to have cold showers in the dark. We had to use the torches on our phone so we could see to shower as they were full and couldn’t change our room. There was no apology for this.
On the second day, the same problem happened. We called reception so that the janitors would come. We waited over one hour with no body coming to the room, we called again and they finally came but were still unable to fix the problem. They said the only way to fix it was to replace the shower which could not be done until the next day. The janitors left our bathroom very dirty with lots of mud from their shoes. We had to clean the bathroom ourself before we could use it! We then had to have ANOTHER cold shower.
On our third day, we waited all day for the janitors to come and replace the shower. As we could not wait any longer because we leave, we had no choice but to have another cold shower. The janitors came to replace the shower after this at around 4pm.
After speaking to reception before leaving, they did not offer us any compensation or complimentary stay elsewhere, just a ‘sorry it won’t happen again’. After asking for the managers email address, I still have not received a reply one week later. Absolutely disgusting.