the time we reach gracey dive resort it was sometime around 0530pm.
Moment we arrive no one at the reception and we had to go around looking for the receptionist. Once check in went to room and wanted to take shower after a day of travelling, the bathroom light was not working expect a small build which is glowing.
Informed the reception, their reply was "yes it was broken, we will change tommorow as the maintenance staff is off work already". No light in the showers and staff know about it and know we are checking in the early evening and didn't fix it....what are they doing for the whole day?
Reception was calling someone, most likely person in charge, I know about of visaya so I can make out what they saying. Interuppt the staff on the phone so I can speak to the person in charge on the phone but wouldn't let me, when finished the phonecall, staff say don't want let me speak to person in charge on the phone as she will get scolded.....I paid to stay here and you expect me to suffer for your mistake ?
Finally I said ask whoever is the next person in charge on the resort, suddenly the staff who was in the phone and her colleague said they are the person in charge, 2 staff claim they are in charge and yet they couldn't provide me with a solution.
Ask for a refund they reply no way to do it, It keep dragging on and on and till my boiling point and I just returned the keys and search for a new accommodation nearby.
From moment I check in till I left, the whole exchange only last for less than 25mins only.
I will bringing up this issues with booking.com, I work in the travel industry so I will make sure my colleague never go with this resort.
Just one bad experience is enough
Check in date 10 Aug, around 0530pm