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Sport & Beauty 1, Hotel De Susana and Resort, Valencia City
Exterior & Views 2, Hotel De Susana and Resort, Valencia City
Public Area 3, Hotel De Susana and Resort, Valencia City
Bedroom 4, Hotel De Susana and Resort, Valencia City
Bedroom 5, Hotel De Susana and Resort, Valencia City
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Hotel

Hotel De Susana and Resort

2.8/5

(13 reviews)
Mailag, Valencia City
Discount 12%
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Start from

USD 43

/room/night

The Fun Awaits

Comfy place to relax and recharge
Comfy place to relax and rechargePamper yourself with sport, spa, and recreation.

Reviews

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2.8/5

OkayFrom 13 reviews
5.0/56 Mar 2023
andrew • Couple Trip
3rd stay here....will be back
5.0/517 Jan 2023
Athanasius
Beautiful resort - awesome pools and great food
5.0/511 Apr 2022
Eli • Couple Trip
Very good place for small conventions and receptions.
5.0/527 Dec 2021
Rogelio • Family Trip
Great place for vacation good food and nice people
4.0/56 Aug 2023
Regina
Very good
3.0/528 Jul 2022
Mae
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
3.0/510 Nov 2021
Aseij Eam
C'est pas mal
2.0/529 Mar 2022
Andrew • Couple Trip
The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
1.0/53 Jun 2024
William • Couple Trip
A rundown property.
1.0/56 Nov 2023
Earl • Couple Trip
Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
1.0/511 Apr 2023
AEM
Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
1.0/51 Jul 2020
Levy
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
1.0/519 Jan 2020
Phillip
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
1.0/527 Dec 2019
Lewis
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.

Location

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maps
Purok 2 Patag Bagontaas, Valencia, Mindanao, PH
Airports

Maramag

Airports

25km

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Policy

Check-in Procedure
Check-in2:00 PM
Check-out12:00 PM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts cash

Front desk staff will greet guests on arrival.

See more

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Pool access available from 7:00 AM to 9:00 PM.
  • No pets and no service animals are allowed at this property.

About Hotel De Susana and Resort

Hotel De Susana and Resort Location
Located in Valencia, Hotel De Susana and Resort is a 4-minute drive from Robinsons Valencia and 6 minutes from Oval Grounds. This hotel is 4.3 mi (6.9 km) from Rizal Park and 4.5 mi (7.2 km) from Valencia Memorial Gardens.

Hotel De Susana and Resort Facility and Service
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden.

Hotel De Susana and Resort Rooms
Make yourself at home in one of the 31 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.

Restaurant and Cafe
At Hotel De Susana and Resort, enjoy a satisfying meal at the restaurant. Local cuisine breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.

Frequently Asked Questions

What types of rooms are available in Hotel De Susana and Resort?

How much does a typical room cost at Hotel De Susana and Resort?

What is the address of Hotel De Susana and Resort?

What are the standard check-in & check-out times of Hotel De Susana and Resort?

What are the facilities available in Hotel De Susana and Resort?

Room Type and Price

Tue, 18 Feb 2025- Wed, 19 Feb 2025 (1 night)
1 Room, 1 Guest

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room-recommendation-star

Perfect for solo trips

Best pick for you!

Best pick for you!

Deluxe Room

Refund & reschedule not allowed

1 guest, 1 queen bed, breakfast (1 pax)

Total (1 Room, 1 night)
USD 43
(after taxes: USD 48)

Deluxe Room

unknown
1/1

AC

AC

Free Wi-Fi

Free Wi-Fi

Deluxe Room

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

1 Queen Bed

Breakfast (1 pax)

Free Wi-Fi

Free self parking

Only 1 rooms left!

Junior Suite

Bathroom
Bedroom
1/2

AC

AC

Free Wi-Fi

Free Wi-Fi

Junior Suite

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

1 Queen Bed and 1 Twin Bed

Breakfast (1 pax)

Free Wi-Fi

Free self parking

Only 1 rooms left!

Executive Room

unknown
Bedroom
1/2

AC

AC

Free Wi-Fi

Free Wi-Fi

Executive Room

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

2 Queen Beds

Breakfast (1 pax)

Free Wi-Fi

Free self parking

Only 1 rooms left!

Superior Room

1/1

AC

AC

Free Wi-Fi

Free Wi-Fi

Superior Room

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

2 Twin Beds

Breakfast (1 pax)

Free Wi-Fi

Free self parking

Only 1 rooms left!

Presidential Room

Bedroom
Bathroom
1/2

AC

AC

Free Wi-Fi

Free Wi-Fi

Presidential Room

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

1 King Bed

Breakfast (1 pax)

Free Wi-Fi

Free self parking

Only 1 rooms left!