The Infinity Tower Suites

When you first enter lobby very nice, updated. Rooms are okay and spacious. No curtains in living room area just light linen type curtain so room bright and gets very warm, just use ac which is loud. They give one toilet paper for each bathroom, I had to ask for an extra roll. When I ask if I can refresh towels when used, staff was kind and called management but said I had to pay extra or I can wait until the next day to refresh the towels. The room had a side room which concerned me, it was very old, stuffy, I was startled to see it, they explained it was a maids quarter. The main bathrooms and bedrooms were clean. Kitchen had out dated refrigerator and stove, bring your own sponge, dishwashing liquid, paper towels if you are going to use the kitchen. Laundry room on a different floor was clean-was in good order, buy your laundry supply from the store across the street and buy your tokens from front desk to use. Good staff.

Staff are wonderful specially the ladies at the front office. Rules are mentioned in details. The suites looks like a house than a hotel room which I like. They rules for visitors which I like because I don’t want to be disturbed, if you want visitors do invite them in your house, not in the hotel. Just need to renovate the bathroom. Looks old but it’s clean. Swimming pool is small but nice, perfect for kids.

went there last feb 15 2020. at first sight it may look like a residential tower but once inside wow!! the room that we checked in was so big!! it actually can fit at least 20 people!! you can actually host a a small party!! the room was clean and spacious, the security at the hotel was strict but understandable, overall it was a great experience. *FYI its kind the hard to find a parking space within the area.

Rooms, linen, and bathrooms are clean. Housekeeping and reception are helpful and regular. The gym is not bad, but not that good either (some weights are missing, and they only turn on the AC on request). They don't provide cleaning liquid or a scrub for washing pots/pans like other serviced apartments, so I went down to 7-Eleven and got some (they are not expensive, but wish I had known earlier, that is all). The cooking pans and pots are very basic, and if you plan to cook during a long stay, it would be better to get some of your own. The fridge is quite spacious and has a good freezer, unlike the smaller refrigerators usually found in serviced apartments. It's walking distance to most places in the commercial district of Makati, and is conveniently located.

Horrible customer service especially the Front Desk staff! Was told that visitors are only limited to 2 persons. Wanted to invite my friends for dinner and they wouldn't let my visitors come up to the room. They waited up to 2-3hours outside by the sidewalk (guard was rude too!). What kind of hotel/condo allows that policy? Tried talking to Front Desk, one was Annie who blatantly ignored us and announced that she was already TIRED and HUNGRY while she was at the front desk/working! Looked for a Duty Manager and they told us that he/she was off duty AND THEN someone came out to the Front Desk whose back was turned on us talking to one of the receptionists and he suddenly slammed his fist on the desk, made a loud noise that everyone heard. Asked the receptionist who that was and she admitted that he was the Duty Manager. WORST DUTY MANAGER I'VE EVER ENCOUNTERED. Didn't want to face guests and accommodate them. DO NOT STAY HERE. GUARDS LOCK THE MAIN DOOR AND IT IS LIKE YOU ARE IN A CAGE! THERE ARE SO MANY GREAT HOTELS IN MAKATI BUT INFINITY TOWER SUITES IS NOT ONE OF THEM. Don't get me started on the room -- bathroom was stained, cabinets filled with spiderwebs and dust, dirty walls, SMELLS OLD!