100% sure that my money was intact inside my wallet before I went to sleep; I was counting and separating bills for payment the next day. I even went to the Front Desk to have my Php 1,000.00 bill in smaller bills. When we woke up the next day, since the restaurant does not serve breakfast until 7AM, we went for a swim and came back to the room to find that some cash was missing. The Front Desk and management were very dismissive of my concern, and I had to request to review the CCTV (active word "had", they did not bother to offer to do it) and even requested for them to do a room search to prove that I was not making this up. All they did were "interviews" with very deflective and victim blaming questions such as "Did you just leave your things in the room?", "Why did you not bring it with you?". The mood while staying in a resort should be a relaxed one; they should not expect people to be on edge and on their toes should they lose items INSIDE THEIR OWN ROOMS!!!
The Front Desk Agent even had the nerve to tell me to kindly vacate the room as it was already the standard check out time. Mind you, we had no intention of staying a minute longer in that resort but to have the room vacated while there was an ongoing investigation? I'm not sure what standards they follow, if they even have one.
They reviewed the CCTV and found that no one came in and out of our room. My point was the entry levels on the side and fronting our rooms were not covered by CCTV, but they just shrugged it as "all their staff are honest".
I could not complain in detail as the boat was already leaving and they were pressuring us to board it. All I can say is you have a thief in your staff and one of these days you will be caught!
Aside from the ridiculously priced food (pricier than even Crimson Mactan and JPark) and underwhelming facilities and room (in dire need of renovation), nothing from this stay was worth it.
Any of you thinking of booking this resort, think again! The photos they show on social media and on their website are seriously outdated.