Taal Vista Hotel, Tagaytay City
Taal Vista Hotel, Tagaytay City
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Hotel

Taal Vista Hotel

Silang Junction North, Tagaytay City

Review

Tripadvisor
Dari 1.466 review
Review yang paling membantu
cydlcz
19 Okt 2020 - Pasangan
Me and my boyfriend booked an overnight stay at Taal Vista Hotel this weekends. Oct 17-18. I have requested a special compli cake for my boyfriend as we are celebrating our advanced monthsary in Tagaytay. My request was answered by Ralph. However, some points for improvement in terms of Service: 1. Since I have requested a special arrangement I would appreciate that it was not “vaguely” mentioned by the front office personnel who conducted our check in. It should have been the personnel could just have greeted us then warmly welcomed us during our stay. FO should explain additional infos like wifi password or hotel should include that on paper or inside the room. FO should explain what time breakfast is and where (i think this is important) 2. The check in was fast and kudos as our room got ready early and thus early check in was granted. 3. Luggage assistance? I assume since its pandemic the hotel might be minimizing interaction with hotel staff to guests but I find it difficult to carry our things. Kudos to kuya guard he has the initiative to help us tho. 4. The breakfast buffet- Kudos to every staff in the Veranda? restaurant everyone was really helpful and they serve fast. Despite that a lot of people are dining in and requesting they managed to service everyone given that its pretty hard to move around with face masks and shields. Special mentioned to the lady supervisor and the chefs at the egg station. Good initiative of the hotel about the Paper envelope container of utensils and for face mask. just some points on food: No champorado on sight and taho as well. Bacon’s a little bit hard. Tocino was perfect! a bit tasty! More choices please! :) 5.Room- Everything was clean however, room has some metallic stains on bathroom. shower was really good -both hot and cold is working. Foot steps heard on top inside our room. probably thin ceiling material. Love the sanitizing kit! special mentioned to Sir housekeeping who managed to deliver our request for extra toiletries and laundry bag. He also managed to answer my question about the breakfast and resto as no one has been answering the phone during the night not sure about their schedule. Overall we did have an “okay” stay. The price of the room is quite high but the breakfast buffet and comfort of the room makes up for it. Staff should promote the promo which is more less expensive than the original rate for the deluxe room. Improvent would be on the warmth of service or the hospitality. I didn’t get to feel it tho. Hopefully we can come back next time and hope to see the improvements!
Coi Y
28 Sep 2020 - Pasangan
We went here during the re opening of hotels in Tagaytay. We were so excited to finally get a chance to tour around tagaytay and see the taal volcano up close that's why we chose Taal Vista and booked the premiere room so that we could have a closer look of the taal however, to my surprise, it took us 40 mins before they were able to let us go to our room, their reason was that the room hasnt been cleaned yet and they gave us a room thats facing taal volcano but with lots of trees covering the view. That's very ridiculous. People go here to pay for the experience and not to sleep, thats the truth thats why view is very significant. We tried calling the frontdesk using the telephone inside our room but we couldnt reach them. I had to use my mobile phone and call the hotel in order to reach the frontdesk. How bad service is it? Upon talking to the front desk, they told us that they can't change our room since their system is down and had to wait for the IT to fix it. Only after an hour that they were able to have us changed room. On the second day, all the lights in our room went out and the electric fuse went dead. They fix it twice and finally able to fix it on the 3rd try. They went inside our room 3 times, meaning we had to call the reception area 3 times just to fix the damn light. I wish they checked their hotel facilities and electric system before reopening to public.
ritau665
24 Mei 2021 - Keluarga
Pros 1. Ease of booking 5/5 2. free parking 5/5 3. very consistent on use and implementation of face mask and face shield even in the buffet area. 5/5 4. Room temperature is comfortable. Aircon is working well. 4/5 5. Salad was fresh in the buffet breakfast. The packaging in bottles is a great idea. Its clean, safe and fresh. 5/5 6. Staff in the buffet area were polite and courteous in implementing the face shield and face mask.5/5 7. Housekeeping staff were very courteous and responsive when requesting for what us lacking. 5/5 Cons 1. Check in 2/5 took me 20 mins 2. Toilet bowl is dirty with black stains 1/5 3. we paid for 3 people - towel set is only for 2 pax. Shampoo and conditioner for one. No bath gel or bath soap provided. 2/5 4. Food buffet breakfast 2/5 bacon was cold. 5. A lot of red ants bit me outside going to viewdeck 0/5 6. Did not feel welcomed any warm greeting from staff from the guard to the check in upto the buffet area. No welcome drinks or anything that would make you come back. 1/5 7. Buffet breakfast is not worth the price. All of the food served were cold except for coffee, hot choco and omellette. 2/5 8. Vinagrette for fresh salad was sweet. 1/5
anabbbbbb
27 Jan 2021 - Pasangan
Our first staycation since the quarantine started so we’re happy that the booking process and requirements of Taal Vista are easy and straight forward. They’re strict with the 2 persons per room which wasn’t a problem since it was just me and my husband. The first room we got was their basic room which costs Php 6500.00 but we opted to pay Php 1500.00 more to get a room with a veranda and view. Their elevators now have touch-less buttons – you just put your finger in front of the floor you want to access. That was cool, especially with the pandemic going on. The rooms had a sticker/seal with “Sanitized for your protection”. Though I suggest that Housekeeping really use the stickers – remove the back paper and really stick it to the door so that guests won’t doubt the “sanitizing process”. Both the 2 rooms we entered didn’t have the sticker fully sticking to the door. It doesn’t tear when you open the door, it’s like the other half was just resting on the door. Probably it’s to save stickers but I think the small cost of stickers for guests’ trust and peace of mind will be worth it. The toilet also had the sanitized label, the rooms have sanitation kits for the guests with a small alcohol spray, face mask and wipes. They also provide a yellow garbage bag for used PPEs. The standard room was ok, but since we rarely go out during quarantine, we opted to splurge a little more for a bigger room with veranda. First room (standard room) – the couch had visible stains, we saw strands of hair left on the floor, a leak stain on the ceiling and a few screws were left in the closet drawer, under the safe. Saw these while waiting for the bellman to assist us to our next room. Second room (one with veranda) – brighter than the first room! The Php 1500.00 we paid for the upgrade was worth is. We had a beautiful view of the Taal, it had a full glass window, 2 big beds and the upgrade came with complimentary drinks from the mini bar – 2 sodas and 2 juices. I highly recommend this room. We had dinner in their resto since our rate came with a Php 1500.00 meal voucher. Food was great. Breakfast was nice too, they have managed buffet for breakfast. You have to book pool use in advance and we were lucky that we had the pool to ourselves when we used it at 8:00am. As usual, kudos to the front desk personnel as well as the resto staff. They are always pleasant, frienly and helpful during all our stays in Taal Vista. There was just this one lady in the resto, I guess maybe she was in charge because her name plate had a designation under the name (I just was not able to read it). We had to wait for probably 5 minutes for someone to get our details during breakfast because there was no one hear the “entrance”. What was off is that this lady was with another lady (staff), and they were talking, checking the buffet. She already saw us waiting but ignored is. I too work in the hospitality / service industry and automatically, whoever it is we are talking too (who is also a staff), we excuse ourself for a while when we see a guest. If we cannot do so, we call the attention of someone who can assist. We do not ignore. Funny that you get snubbed by a senior staff while the rest of the staff are accommodating. Overall, a pleasant stay, as usual. 4 stars just because of the unexpected snubbing during breakfast.
Alex_de_Guzman
24 Des 2020 - Pasangan
Stayed here to celebrate our wedding anniversary. We were enjoying our stay, until the last night when we decided to have dinner at Taza restaurant our Taal Vista. I called one day advance to check if they were open the next day, confirmed by the concierge. I asked if needed to have reservations, also said no need. Expectations were set. The following night, arriving at Taza, seeing the doors close and no lights was a HUGE Disappointment. Went to Veranda, asked the staff if Taza was close, yes it is. Veranda was full and I didn't feel like we were being attended properly after being informed that Taza is close. Asking another staff if Taza menu can be served at Veranda, that was the only time they checked the possibility. Dinned at Veranda finally ordered the limited menu from Taza. The Hanger Steak had a burned charcoal taste, not smoked taste like most stake. Caesar salad and mushroom spinach matagliati was good. The sad thing about this experience is that the hotel did not made announcement to hotel guests that Taza will be closed, no signboards near or going to Taza. Classic burger of Veranda was too dry. The hotel and staff generally followed the health protocols for the most part, but on some occasions couldn't because of unruly guests. Booked our stay thru their website promo. Received two packages of succulent plants. Very timely. Room also came with sanitizer products and face masks, which is a plus for me. Breakfast buffet were limited due to health protocols, but was satisfying enough. Kudos to Felipe and Paulo, the staffs from our breakfast at Lake wing. Their smiles and positive vibe uplifted our day. Overall our stay was enjoyable for the most part of it.
Lokasi
Kilometer 60, Aguinaldo Highway, Tagaytay, Cavite, PH
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00-anytime
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Taal Vista Hotel?
Taal Vista Hotel beralamat di Kilometer 60, Aguinaldo Highway, Tagaytay, Cavite, PH
Pukul berapa waktu check-in & check-out di Taal Vista Hotel?
Waktu untuk check-in di Taal Vista Hotel adalah mulai dari pukul 14:00-anytime dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Taal Vista Hotel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Taal Vista Hotel tersedia fasilitas kolam renang?
Ya, di Taal Vista Hotel tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
Area piknik
Fasilitas gym
Arena game center
Kolam renang outdoor
Taman
Teras atap
Payung kolam renang
Snack bar/deli
Spa layanan lengkap
Fasilitas Umum
Teras
Lift
Area merokok yang ditetapkan (denda berlaku)
Ruang merokok khusus
Perapian di lobi
Surat kabar gratis di lobi
Layanan Hotel
Brankas di resepsionis
Penitipan bagasi
Resepsionis 24 jam
Layanan laundry/dry cleaning
Layanan concierge
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 1.466 review
Kebersihan
4.0
Kamar
4.0
Lokasi
4.5
Layanan
4.0
Nilai
3.5
Pasangan
330
Keluarga
631
Wisata sendiri
30
Berlibur dengan teman
149
Bisnis
189
cydlcz
19 Okt 2020 - Pasangan
Me and my boyfriend booked an overnight stay at Taal Vista Hotel this weekends. Oct 17-18. I have requested a special compli cake for my boyfriend as we are celebrating our advanced monthsary in Tagaytay. My request was answered by Ralph. However, some points for improvement in terms of Service: 1. Since I have requested a special arrangement I would appreciate that it was not “vaguely” mentioned by the front office personnel who conducted our check in. It should have been the personnel could just have greeted us then warmly welcomed us during our stay. FO should explain additional infos like wifi password or hotel should include that on paper or inside the room. FO should explain what time breakfast is and where (i think this is important) 2. The check in was fast and kudos as our room got ready early and thus early check in was granted. 3. Luggage assistance? I assume since its pandemic the hotel might be minimizing interaction with hotel staff to guests but I find it difficult to carry our things. Kudos to kuya guard he has the initiative to help us tho. 4. The breakfast buffet- Kudos to every staff in the Veranda? restaurant everyone was really helpful and they serve fast. Despite that a lot of people are dining in and requesting they managed to service everyone given that its pretty hard to move around with face masks and shields. Special mentioned to the lady supervisor and the chefs at the egg station. Good initiative of the hotel about the Paper envelope container of utensils and for face mask. just some points on food: No champorado on sight and taho as well. Bacon’s a little bit hard. Tocino was perfect! a bit tasty! More choices please! :) 5.Room- Everything was clean however, room has some metallic stains on bathroom. shower was really good -both hot and cold is working. Foot steps heard on top inside our room. probably thin ceiling material. Love the sanitizing kit! special mentioned to Sir housekeeping who managed to deliver our request for extra toiletries and laundry bag. He also managed to answer my question about the breakfast and resto as no one has been answering the phone during the night not sure about their schedule. Overall we did have an “okay” stay. The price of the room is quite high but the breakfast buffet and comfort of the room makes up for it. Staff should promote the promo which is more less expensive than the original rate for the deluxe room. Improvent would be on the warmth of service or the hospitality. I didn’t get to feel it tho. Hopefully we can come back next time and hope to see the improvements!
Coi Y
28 Sep 2020 - Pasangan
We went here during the re opening of hotels in Tagaytay. We were so excited to finally get a chance to tour around tagaytay and see the taal volcano up close that's why we chose Taal Vista and booked the premiere room so that we could have a closer look of the taal however, to my surprise, it took us 40 mins before they were able to let us go to our room, their reason was that the room hasnt been cleaned yet and they gave us a room thats facing taal volcano but with lots of trees covering the view. That's very ridiculous. People go here to pay for the experience and not to sleep, thats the truth thats why view is very significant. We tried calling the frontdesk using the telephone inside our room but we couldnt reach them. I had to use my mobile phone and call the hotel in order to reach the frontdesk. How bad service is it? Upon talking to the front desk, they told us that they can't change our room since their system is down and had to wait for the IT to fix it. Only after an hour that they were able to have us changed room. On the second day, all the lights in our room went out and the electric fuse went dead. They fix it twice and finally able to fix it on the 3rd try. They went inside our room 3 times, meaning we had to call the reception area 3 times just to fix the damn light. I wish they checked their hotel facilities and electric system before reopening to public.
ritau665
24 Mei 2021 - Keluarga
Pros 1. Ease of booking 5/5 2. free parking 5/5 3. very consistent on use and implementation of face mask and face shield even in the buffet area. 5/5 4. Room temperature is comfortable. Aircon is working well. 4/5 5. Salad was fresh in the buffet breakfast. The packaging in bottles is a great idea. Its clean, safe and fresh. 5/5 6. Staff in the buffet area were polite and courteous in implementing the face shield and face mask.5/5 7. Housekeeping staff were very courteous and responsive when requesting for what us lacking. 5/5 Cons 1. Check in 2/5 took me 20 mins 2. Toilet bowl is dirty with black stains 1/5 3. we paid for 3 people - towel set is only for 2 pax. Shampoo and conditioner for one. No bath gel or bath soap provided. 2/5 4. Food buffet breakfast 2/5 bacon was cold. 5. A lot of red ants bit me outside going to viewdeck 0/5 6. Did not feel welcomed any warm greeting from staff from the guard to the check in upto the buffet area. No welcome drinks or anything that would make you come back. 1/5 7. Buffet breakfast is not worth the price. All of the food served were cold except for coffee, hot choco and omellette. 2/5 8. Vinagrette for fresh salad was sweet. 1/5
anabbbbbb
27 Jan 2021 - Pasangan
Our first staycation since the quarantine started so we’re happy that the booking process and requirements of Taal Vista are easy and straight forward. They’re strict with the 2 persons per room which wasn’t a problem since it was just me and my husband. The first room we got was their basic room which costs Php 6500.00 but we opted to pay Php 1500.00 more to get a room with a veranda and view. Their elevators now have touch-less buttons – you just put your finger in front of the floor you want to access. That was cool, especially with the pandemic going on. The rooms had a sticker/seal with “Sanitized for your protection”. Though I suggest that Housekeeping really use the stickers – remove the back paper and really stick it to the door so that guests won’t doubt the “sanitizing process”. Both the 2 rooms we entered didn’t have the sticker fully sticking to the door. It doesn’t tear when you open the door, it’s like the other half was just resting on the door. Probably it’s to save stickers but I think the small cost of stickers for guests’ trust and peace of mind will be worth it. The toilet also had the sanitized label, the rooms have sanitation kits for the guests with a small alcohol spray, face mask and wipes. They also provide a yellow garbage bag for used PPEs. The standard room was ok, but since we rarely go out during quarantine, we opted to splurge a little more for a bigger room with veranda. First room (standard room) – the couch had visible stains, we saw strands of hair left on the floor, a leak stain on the ceiling and a few screws were left in the closet drawer, under the safe. Saw these while waiting for the bellman to assist us to our next room. Second room (one with veranda) – brighter than the first room! The Php 1500.00 we paid for the upgrade was worth is. We had a beautiful view of the Taal, it had a full glass window, 2 big beds and the upgrade came with complimentary drinks from the mini bar – 2 sodas and 2 juices. I highly recommend this room. We had dinner in their resto since our rate came with a Php 1500.00 meal voucher. Food was great. Breakfast was nice too, they have managed buffet for breakfast. You have to book pool use in advance and we were lucky that we had the pool to ourselves when we used it at 8:00am. As usual, kudos to the front desk personnel as well as the resto staff. They are always pleasant, frienly and helpful during all our stays in Taal Vista. There was just this one lady in the resto, I guess maybe she was in charge because her name plate had a designation under the name (I just was not able to read it). We had to wait for probably 5 minutes for someone to get our details during breakfast because there was no one hear the “entrance”. What was off is that this lady was with another lady (staff), and they were talking, checking the buffet. She already saw us waiting but ignored is. I too work in the hospitality / service industry and automatically, whoever it is we are talking too (who is also a staff), we excuse ourself for a while when we see a guest. If we cannot do so, we call the attention of someone who can assist. We do not ignore. Funny that you get snubbed by a senior staff while the rest of the staff are accommodating. Overall, a pleasant stay, as usual. 4 stars just because of the unexpected snubbing during breakfast.
Alex_de_Guzman
24 Des 2020 - Pasangan
Stayed here to celebrate our wedding anniversary. We were enjoying our stay, until the last night when we decided to have dinner at Taza restaurant our Taal Vista. I called one day advance to check if they were open the next day, confirmed by the concierge. I asked if needed to have reservations, also said no need. Expectations were set. The following night, arriving at Taza, seeing the doors close and no lights was a HUGE Disappointment. Went to Veranda, asked the staff if Taza was close, yes it is. Veranda was full and I didn't feel like we were being attended properly after being informed that Taza is close. Asking another staff if Taza menu can be served at Veranda, that was the only time they checked the possibility. Dinned at Veranda finally ordered the limited menu from Taza. The Hanger Steak had a burned charcoal taste, not smoked taste like most stake. Caesar salad and mushroom spinach matagliati was good. The sad thing about this experience is that the hotel did not made announcement to hotel guests that Taza will be closed, no signboards near or going to Taza. Classic burger of Veranda was too dry. The hotel and staff generally followed the health protocols for the most part, but on some occasions couldn't because of unruly guests. Booked our stay thru their website promo. Received two packages of succulent plants. Very timely. Room also came with sanitizer products and face masks, which is a plus for me. Breakfast buffet were limited due to health protocols, but was satisfying enough. Kudos to Felipe and Paulo, the staffs from our breakfast at Lake wing. Their smiles and positive vibe uplifted our day. Overall our stay was enjoyable for the most part of it.
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