Our first staycation since the quarantine started so we’re happy that the booking process and requirements of Taal Vista are easy and straight forward. They’re strict with the 2 persons per room which wasn’t a problem since it was just me and my husband.
The first room we got was their basic room which costs Php 6500.00 but we opted to pay Php 1500.00 more to get a room with a veranda and view.
Their elevators now have touch-less buttons – you just put your finger in front of the floor you want to access. That was cool, especially with the pandemic going on. The rooms had a sticker/seal with “Sanitized for your protection”. Though I suggest that Housekeeping really use the stickers – remove the back paper and really stick it to the door so that guests won’t doubt the “sanitizing process”. Both the 2 rooms we entered didn’t have the sticker fully sticking to the door. It doesn’t tear when you open the door, it’s like the other half was just resting on the door. Probably it’s to save stickers but I think the small cost of stickers for guests’ trust and peace of mind will be worth it.
The toilet also had the sanitized label, the rooms have sanitation kits for the guests with a small alcohol spray, face mask and wipes. They also provide a yellow garbage bag for used PPEs.
The standard room was ok, but since we rarely go out during quarantine, we opted to splurge a little more for a bigger room with veranda.
First room (standard room) – the couch had visible stains, we saw strands of hair left on the floor, a leak stain on the ceiling and a few screws were left in the closet drawer, under the safe. Saw these while waiting for the bellman to assist us to our next room.
Second room (one with veranda) – brighter than the first room! The Php 1500.00 we paid for the upgrade was worth is. We had a beautiful view of the Taal, it had a full glass window, 2 big beds and the upgrade came with complimentary drinks from the mini bar – 2 sodas and 2 juices. I highly recommend this room.
We had dinner in their resto since our rate came with a Php 1500.00 meal voucher. Food was great. Breakfast was nice too, they have managed buffet for breakfast.
You have to book pool use in advance and we were lucky that we had the pool to ourselves when we used it at 8:00am.
As usual, kudos to the front desk personnel as well as the resto staff. They are always pleasant, frienly and helpful during all our stays in Taal Vista. There was just this one lady in the resto, I guess maybe she was in charge because her name plate had a designation under the name (I just was not able to read it). We had to wait for probably 5 minutes for someone to get our details during breakfast because there was no one hear the “entrance”. What was off is that this lady was with another lady (staff), and they were talking, checking the buffet. She already saw us waiting but ignored is. I too work in the hospitality / service industry and automatically, whoever it is we are talking too (who is also a staff), we excuse ourself for a while when we see a guest. If we cannot do so, we call the attention of someone who can assist. We do not ignore. Funny that you get snubbed by a senior staff while the rest of the staff are accommodating.
Overall, a pleasant stay, as usual. 4 stars just because of the unexpected snubbing during breakfast.