I stayed at this hotel last week or so, and I was extremely lucky to have found such a place in the midst of the COVID-19 pandemic. Very clean (which is absolutely mandatory, even more so now), very comfortable beds, spacious and comfortable rooms, with plenty natural light, great Internet connection (I had to work online from the hotel, and the connection was flawless). Because the air conditioning system was shut down for health reasons, the rooms are a lot colder. Ask for extra duvets when checking-in. Breakfast is great and it is now served individually. The breakfast room as been rearranged to comply with the new health distancing rules. Great coffee, latte, croissants, eggs, cheese, juices. Low on fruit choice.
I will give the hotel 5 stars particularly for the great service provided by the hotel's General Manager: polite, kind, efficient, clear, and professional. A lady that would probably excel at any type of job. A true host! However, the night manager made my staying at the hotel a lot less pleasant: there is absolutely no need for passive-aggressive remarks, in particular when guests (or others) have been nothing but polite to you. Questions, doubts or requests should be addressed in a neutral manner, despite the seriousness of our current situation: please, be kind, if someone is being kind to you. Perhaps the gentleman fears for the loss of his job, perhaps there is illness in his family; and yet it does not cost you to be kind and clear. Do not speak to others as you were doing them a favour. There are no favours. Only services that may or may not be possible and kinder ways to convey the message.