Bertolina Guest House, Albufeira
Bertolina Guest House, Albufeira
Bertolina Guest House, Albufeira
Bertolina Guest House, Albufeira
Bertolina Guest House, Albufeira
+ 50 lainnya
Guest House

Bertolina Guest House

Albufeira, Albufeira

Review

Tripadvisor
Dari 105 review
Review yang paling membantu
Nick100283
04 Okt 2019 - Pasangan
Booked this hotel for a short stay with my girlfriend for 4 days at end of September. After reading reviews I.e no hot water, no rooms for you when you arrive we were apprehensive but thought something like that wouldn’t happen to us..........WRONG!!!!!! Arrived at out hotel and straight away there was a problem. The (rude) woman behind reception asked for our paperwork confirmation and told us we weren’t booked there but another hotel. She said we or the company we booked with had cancelled it and we had to stay elsewhere as she had no spare rooms. Whilst we were being told this we checked booking . Com who advised there were still 3 rooms available and 3 couples checked out right in front of us to still be told there were no rooms. We ended up arguing for an hour to stay in what looks like a hostel. Speaking to other guests here we may have had a lucky escape. During this 1 hour stand off the (rude) woman behind reception did nothing but blame us for this and said she had offered solutions. When I argued that she shouldn’t have to offer these as we had clearly booked this hotel, she suddenly couldn’t speak English. The way she rolled her eyes and looked at us, you would think we had just turned up unannounced and we were a massive inconvenience for having the cheek to want to stay where we had paid for. All in all I can’t review the hotel as we never got past reception but if you want the start of your holiday to be stressful want to play roulette with where you will end up staying then this might be the place for you. Otherwise STAY AWAY FROM THIS HOTEL. DISGRACEFUL CUSTOMER SERVICE. DISGRACEFUL BEHAVIOUR ALL ROUND. Only gave 1 star rating as couldn’t proceed with zero!
Dkind81
17 Sep 2019 - Berlibur dengan teman
Currently here the hotel is lovely for the price beds comfy pool area nice and clean great views over the square night time is noisy but what do you expect in the centre of albufeira no issues with hot water as other reviewers have had great power shower all in all so far a great stay
teressan2019
16 Sep 2020
We have just returned from a fabulous stay at the Bertolina. This stunning little guesthouse is in a fabulous location with a view of Albufeira Old Town Square and is the ideal base to get around the Albufeira area, it’s a nice 15 minute walk to the Marina or just stay local and use the lovely restaurants that the Old Town offers. The accommodation is kept spotlessly clean and there is hand sanitiser available from the minute you walk in the door and is also placed on each floor. Mafalda the Manager of the guesthouse takes great personal pride in ensuring each guest has the best/safest stay possible (she’s amazing 😊) and the pool is a real bonus and a great feature for this little guesthouse. Continental Breakfast is available upon request and this includes freshly made eggs, delicious local pastries and the most amazing freshly squeezed orange juice. I really cannot recommend this little guesthouse enough and would like to thank Mafalda for making our stay so special, we cannot wait to stay again.
elis940
09 Okt 2019
I was a bit apprehensive when booking this hotel as I seen all the negative reviews, however due to its location I decided to book anyway. We were pleasantly surprised as soon as we arrived! The man on reception was so lovely and had our paperwork ready as soon as we walked in, said he was expecting us. The room was clean and spacious, the bathroom was also clean and there was a massive wardrobe to store all our stuff. The best surprise was as soon as we opened the doors to our balcony, we had a direct access to the pool. The balcony was shared with two other apartments next to us however it did not matter at all, it had a very private feeling - as if the whole terrace with a pool was all for ourselves. We went at the end of September so I guess the season was over, however we did not have any loud neighbours or any other issues. The hotel is right in the middle of Old Town city centre therefore you have to expect loud music until 4am every day. I would not recommend this for families however for young couples and groups of friends this does not cause any issues as you go to sleep with a few drinks in anyway :) Otherwise a pair of ear plugs would sort this. Staff were super nice, especially the lady who I believe was the manager/owner, she even remembered my name. She kept asking us if everything was ok. Great hotel, great location, great experience. Thank you so much, will be looking forward to coming back!
Tim K
17 Okt 2019 - Pasangan
After all the negative feedback we'd seen before arrival, from our experiences there, we can now pass on how to maybe enjoy your stay better. Contact them before you arrive via email, just to confirm your reservation. There are only 12 rooms in the B&B, the larger rooms with balconies overlook the pool and square, but you will need earplugs at night time, as the music in the square goes on to 4am. If you have a room overlooking the front road, your room will be smaller, but with no balcony, terrace or music till 4am. We had no issues with hot water during our week, so all good. The scrambled egg at breakfast was great, and Fatima on the front desk was excellent. The room was cleaned every day, with towels, and bed linen changed every four days. You get what you pay for in life, and if you take the above into consideration, we believe that you'll get value for money at the Bertolina.
Lokasi
Rua Joaquim Pedro Samora 8, Albufeira, PT
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00-20:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Bertolina Guest House?
Bertolina Guest House beralamat di Rua Joaquim Pedro Samora 8, Albufeira, PT
Pukul berapa waktu check-in & check-out di Bertolina Guest House?
Waktu untuk check-in di Bertolina Guest House adalah mulai dari pukul 14:00-20:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Bertolina Guest House?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Spa
Apakah di Bertolina Guest House tersedia fasilitas kolam renang?
Ya, di Bertolina Guest House tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Resepsionis 24 Jam
Spa
Antar Jemput Bandara
Fasilitas Anak
Olahraga, Spa & Rekreasi
TV di area umum
Kolam renang outdoor
Lapangan golf di dalam properti
Kursi berjemur di pantai
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Anak
Penitipan bayi atau anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.0
Dari 105 review
Kebersihan
3.5
Kamar
3.0
Lokasi
4.0
Layanan
3.0
Nilai
3.0
Pasangan
56
Keluarga
8
Wisata sendiri
3
Berlibur dengan teman
23
Bisnis
0
Nick100283
04 Okt 2019 - Pasangan
Booked this hotel for a short stay with my girlfriend for 4 days at end of September. After reading reviews I.e no hot water, no rooms for you when you arrive we were apprehensive but thought something like that wouldn’t happen to us..........WRONG!!!!!! Arrived at out hotel and straight away there was a problem. The (rude) woman behind reception asked for our paperwork confirmation and told us we weren’t booked there but another hotel. She said we or the company we booked with had cancelled it and we had to stay elsewhere as she had no spare rooms. Whilst we were being told this we checked booking . Com who advised there were still 3 rooms available and 3 couples checked out right in front of us to still be told there were no rooms. We ended up arguing for an hour to stay in what looks like a hostel. Speaking to other guests here we may have had a lucky escape. During this 1 hour stand off the (rude) woman behind reception did nothing but blame us for this and said she had offered solutions. When I argued that she shouldn’t have to offer these as we had clearly booked this hotel, she suddenly couldn’t speak English. The way she rolled her eyes and looked at us, you would think we had just turned up unannounced and we were a massive inconvenience for having the cheek to want to stay where we had paid for. All in all I can’t review the hotel as we never got past reception but if you want the start of your holiday to be stressful want to play roulette with where you will end up staying then this might be the place for you. Otherwise STAY AWAY FROM THIS HOTEL. DISGRACEFUL CUSTOMER SERVICE. DISGRACEFUL BEHAVIOUR ALL ROUND. Only gave 1 star rating as couldn’t proceed with zero!
Dkind81
17 Sep 2019 - Berlibur dengan teman
Currently here the hotel is lovely for the price beds comfy pool area nice and clean great views over the square night time is noisy but what do you expect in the centre of albufeira no issues with hot water as other reviewers have had great power shower all in all so far a great stay
teressan2019
16 Sep 2020 -
We have just returned from a fabulous stay at the Bertolina. This stunning little guesthouse is in a fabulous location with a view of Albufeira Old Town Square and is the ideal base to get around the Albufeira area, it’s a nice 15 minute walk to the Marina or just stay local and use the lovely restaurants that the Old Town offers. The accommodation is kept spotlessly clean and there is hand sanitiser available from the minute you walk in the door and is also placed on each floor. Mafalda the Manager of the guesthouse takes great personal pride in ensuring each guest has the best/safest stay possible (she’s amazing 😊) and the pool is a real bonus and a great feature for this little guesthouse. Continental Breakfast is available upon request and this includes freshly made eggs, delicious local pastries and the most amazing freshly squeezed orange juice. I really cannot recommend this little guesthouse enough and would like to thank Mafalda for making our stay so special, we cannot wait to stay again.
elis940
09 Okt 2019 -
I was a bit apprehensive when booking this hotel as I seen all the negative reviews, however due to its location I decided to book anyway. We were pleasantly surprised as soon as we arrived! The man on reception was so lovely and had our paperwork ready as soon as we walked in, said he was expecting us. The room was clean and spacious, the bathroom was also clean and there was a massive wardrobe to store all our stuff. The best surprise was as soon as we opened the doors to our balcony, we had a direct access to the pool. The balcony was shared with two other apartments next to us however it did not matter at all, it had a very private feeling - as if the whole terrace with a pool was all for ourselves. We went at the end of September so I guess the season was over, however we did not have any loud neighbours or any other issues. The hotel is right in the middle of Old Town city centre therefore you have to expect loud music until 4am every day. I would not recommend this for families however for young couples and groups of friends this does not cause any issues as you go to sleep with a few drinks in anyway :) Otherwise a pair of ear plugs would sort this. Staff were super nice, especially the lady who I believe was the manager/owner, she even remembered my name. She kept asking us if everything was ok. Great hotel, great location, great experience. Thank you so much, will be looking forward to coming back!
Tim K
17 Okt 2019 - Pasangan
After all the negative feedback we'd seen before arrival, from our experiences there, we can now pass on how to maybe enjoy your stay better. Contact them before you arrive via email, just to confirm your reservation. There are only 12 rooms in the B&B, the larger rooms with balconies overlook the pool and square, but you will need earplugs at night time, as the music in the square goes on to 4am. If you have a room overlooking the front road, your room will be smaller, but with no balcony, terrace or music till 4am. We had no issues with hot water during our week, so all good. The scrambled egg at breakfast was great, and Fatima on the front desk was excellent. The room was cleaned every day, with towels, and bed linen changed every four days. You get what you pay for in life, and if you take the above into consideration, we believe that you'll get value for money at the Bertolina.
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