After all the negative feedback we'd seen before arrival, from our experiences there, we can now pass on how to maybe enjoy your stay better. Contact them before you arrive via email, just to confirm your reservation. There are only 12 rooms in the B&B, the larger rooms with balconies overlook the pool and square, but you will need earplugs at night time, as the music in the square goes on to 4am. If you have a room overlooking the front road, your room will be smaller, but with no balcony, terrace or music till 4am. We had no issues with hot water during our week, so all good. The scrambled egg at breakfast was great, and Fatima on the front desk was excellent. The room was cleaned every day, with towels, and bed linen changed every four days. You get what you pay for in life, and if you take the above into consideration, we believe that you'll get value for money at the Bertolina.