Had the non pleasure of staying here in September, they're only interested in coach tours and not couples, the coach tours that frequent the hotel are like a plague of locusts at breakfast time, they take everything! They are rood to boot! The breakfast staff say the more they put out the more they take! How about you realise you have other breakfast guest and you save some food for them! The room we had was close to the lift, the lift was clonking when used, so in the morning when the coach trippers went for their early breakfast rush, if the noise of them didn't wake you the lifts did. The hotel is a glorified travelodge in a commercial zone, the restaurant attached to it served lookwarm food of pour quality, there's plenty of parking. The hotel facilities are tired and not looked after, the cushions on the sun beds were filthy and sun beds cracked, the room we had was nice, it was clean and we had clean towels everyday, they made our beds once in a week, there was squeazy soap by the sink and in the shower, the safe didn't work, but we didn't have a problem, caldas da rainha is a lovely place with a good variety of shops, cafes, restaurants and things to see, it's reasonably priced and has a good atmosphere, it has a fruit market everyday, well worth a visit, just stay somewhere else, the staff were very pleasant and welcoming, it a shame the hotel wasn't.