It was our third stay here, always in winter and for the purpose of mountain hiking, which the hotel is a perfect base for.
The whole hotel is in rural style which suites it quite well up there in the mountains. It is a quiet and relaxed place. The view is breathtaking, every single time! We never went down to Funchal, because we had everything we wanted and needed up there.
We had a huge room with a huge bath, very tasty furniture. The room was warm, with central heating, which is very important in winter! The bed was very good, not to soft and not to hard, perfekt. It was very quiet in the room, no noices. The hotel is very clean, from the rooms, to the towels, the linen, the bath to the spa area!
The gym is well equipped and everything is in order and works at all times. The Spa area is huge and amazing! After a long hike it is a perfect place to relax and restitution.
The breakfast was very good, lots of different dishes, warm and cold, cereals, fruits, and the croissants were gorgeous!
But best off all is the staff. I actually do not know if I ever had such friendly, kind and helpful stuff. They really make you feel so welcome and for us it felt like our second home.
The restaurant in the hotel was disappointing this year, the chef seemed getting careless and sloppy; the meat was hough every singel time and the rest was sloppy, you never knew what you would get. That is sad for such a nice hotel.