I booked this hotel because it mentioned gardens and balcony rooms overlooking said gardens. However, there are no gardens. A large strip along the front of the hotel, 2/3 metre lawn around two sides and the pool on the fourth. The pool was drained and would remain so until June, although that was uncertain because the owners were thinking of removing it altogether. My bedroom was clean but shabby, a bleach stain on the bedspread, chipped furniture, old tv, only Portuguese channels and not enough hangers. I knew there no tea/coffee making facilities so took my own but there were no toiletries either. I had to borrow a bath plug from reception who had been told not leave one in the room. The bath had been extensively patched and the curtain rail was a bit rusty. Only two sockets in the bedroom, both placed behind furniture and one high up in the bathroom. Dim lighting and no air-conditioning. Breakfast was adequate and fresh. Staff (all 3 of them) were helpful and one in particular spoke good English and was friendly. A computer room was provided and was a comprehensive book selection available in a little seating area on the first floor. Madeira is very hilly and I struggled up to the hotel, It is situated near to the Lido end of Funchal but would recommend staying further along towards the Marina and the old city. No beaches, only large pebbles, hence the need for the Lido.