Eurostars Cascais, Cascais
Eurostars Cascais, Cascais
Eurostars Cascais, Cascais
Eurostars Cascais, Cascais
Eurostars Cascais, Cascais
+ 52 lainnya
Hotel

Eurostars Cascais

Cascais, Cascais

Review

Tripadvisor
Dari 285 review
Review yang paling membantu
tabithatyq
14 Sep 2020
We stayed two nights in Cascais. Check in was easy and quick - Beatrice was very helpful with beaches and places to visit. The room was quite sparsely furnished owing to covid. I don't think there was a kettle. The pool was nice, and plenty of umbrellas and beds to go round. The pool boy was also very friendly and came to clean/disinfect each chair/table as people left. We didn't have any issues with the hotel until the morning we were due to depart. We were told that we could order food to the pool, so I went for a swim and left my husband to do the ordering. He came back to the pool some 15 minutes later saying that he had been told fairly rudely that the kitchen wasn't open (despite being told we could order food just five minutes before), and when he asked if there were other options for food, he had been told "no". Anyway we ordered McDonald's via uberEats. Half an hour later, a manager came up to us by the pool to apologise for how rude his staff had been. My husband hadn't complained, so I'm not sure how the manager came to hear about the incident. In any event, he offered us complimentary drinks at the bar anytime. I thought it was pretty good service recovery, but I do think that perhaps the staff as a whole need to be better trained, after reading other comments on here. Otherwise it was a nice hotel, a little bit away from the hustle of the city centre, with fantastic views.
Lorraine C
05 Jan 2021
We stayed for 2 nights just before xmas 2020. We were on the 5th floor with great views. The room, staff, service, everything was excellent. It is a 20minute walk into the town but it's worth the walk from the hotel and turning right out of the hotel takes you to the wonderful Casa da Guia with loads of restaurants and some independent shops. There are 2 spaces for disabled drivers directly outside the hotel, sadly . able bodied guests were keen to use them at times. This is no criticism of the staff in anyway,, it was beyond their control.
617trevorb
01 Sep 2020 - Keluarga
As a seasoned traveler for both business and pleasure I have never received such a rude welcoming from a woman at the desk named Marta V her first words were to shout at everyone about wearing a mask no hello and welcome then asking politely, very unprofessional throughout the stay she is definitely in the wrong job she would more suited as a prison warder I wouldn’t mind but to put a mask on for three steps from the door to the lift in a empty hotel makes no sense, also for the price there is no coffee or tea facilities in the room which I find bizarre, overall the hotel is clean but we stayed in the same hotel in Lisbon which had far friendlier staff and treated their guests with respect I would not recommend this hotel at all, the area is beautiful and there are much friendlier hotels
nataliebF964BR
02 Sep 2020 - Keluarga
Wow what can i say such a rude rude horrible woman on reception I think named Marta V gave me the worst welcome I have ever received from any where in the world let alone a hotel, screamed at us on arrival to put masks on even though the place was empty I have no problem with that but ask nicely you horrible person no wonder the place is quiet it will close soon there is no coffee in the room they are quite small the pool is so cold and the bar shuts at 7 for some reason probably because COVID only comes out at night, the rest of the staff were polite but for the money pretty poor show should be ashamed when they need guests, overall clean place, nice view some nice staff but Marta V should be gone gone gone got no people skills and I would not recommend or return to this place as I value myself more than they treat you
Experience800968
21 Des 2020 - Wisata sendiri
Really nice. Furnished and finished to a high standard comfy bed, well sound proofed, huge bath.... Staff was excellent, Marta was lovely and welcoming (I read the other reviews and really don't get, she was very professional). Definitely recommend, especially if the deal is good. The cleaning was spotless.
Lokasi
Avenida República
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Eurostars Cascais?
Eurostars Cascais beralamat di Avenida República
Pukul berapa waktu check-in & check-out di Eurostars Cascais?
Waktu untuk check-in di Eurostars Cascais adalah mulai dari pukul 14:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Eurostars Cascais?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Apakah di Eurostars Cascais tersedia fasilitas kolam renang?
Ya, di Eurostars Cascais tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
AC
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Pelajaran selancar
Fitness
Fasilitas gym
Kolam renang outdoor
Taman
Bar kolam renang
Kolam renang anak
Fasilitas Umum
Properti bebas-rokok
Teras
AC
Lift
Restoran
Ruang tamu
Ruang merokok khusus
Hewan Peliharaan
Hewan peliharaan dibolehkan
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 285 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.0
Layanan
4.0
Nilai
4.0
Pasangan
115
Keluarga
71
Wisata sendiri
12
Berlibur dengan teman
22
Bisnis
24
tabithatyq
14 Sep 2020 -
We stayed two nights in Cascais. Check in was easy and quick - Beatrice was very helpful with beaches and places to visit. The room was quite sparsely furnished owing to covid. I don't think there was a kettle. The pool was nice, and plenty of umbrellas and beds to go round. The pool boy was also very friendly and came to clean/disinfect each chair/table as people left. We didn't have any issues with the hotel until the morning we were due to depart. We were told that we could order food to the pool, so I went for a swim and left my husband to do the ordering. He came back to the pool some 15 minutes later saying that he had been told fairly rudely that the kitchen wasn't open (despite being told we could order food just five minutes before), and when he asked if there were other options for food, he had been told "no". Anyway we ordered McDonald's via uberEats. Half an hour later, a manager came up to us by the pool to apologise for how rude his staff had been. My husband hadn't complained, so I'm not sure how the manager came to hear about the incident. In any event, he offered us complimentary drinks at the bar anytime. I thought it was pretty good service recovery, but I do think that perhaps the staff as a whole need to be better trained, after reading other comments on here. Otherwise it was a nice hotel, a little bit away from the hustle of the city centre, with fantastic views.
Lorraine C
05 Jan 2021 -
We stayed for 2 nights just before xmas 2020. We were on the 5th floor with great views. The room, staff, service, everything was excellent. It is a 20minute walk into the town but it's worth the walk from the hotel and turning right out of the hotel takes you to the wonderful Casa da Guia with loads of restaurants and some independent shops. There are 2 spaces for disabled drivers directly outside the hotel, sadly . able bodied guests were keen to use them at times. This is no criticism of the staff in anyway,, it was beyond their control.
617trevorb
01 Sep 2020 - Keluarga
As a seasoned traveler for both business and pleasure I have never received such a rude welcoming from a woman at the desk named Marta V her first words were to shout at everyone about wearing a mask no hello and welcome then asking politely, very unprofessional throughout the stay she is definitely in the wrong job she would more suited as a prison warder I wouldn’t mind but to put a mask on for three steps from the door to the lift in a empty hotel makes no sense, also for the price there is no coffee or tea facilities in the room which I find bizarre, overall the hotel is clean but we stayed in the same hotel in Lisbon which had far friendlier staff and treated their guests with respect I would not recommend this hotel at all, the area is beautiful and there are much friendlier hotels
nataliebF964BR
02 Sep 2020 - Keluarga
Wow what can i say such a rude rude horrible woman on reception I think named Marta V gave me the worst welcome I have ever received from any where in the world let alone a hotel, screamed at us on arrival to put masks on even though the place was empty I have no problem with that but ask nicely you horrible person no wonder the place is quiet it will close soon there is no coffee in the room they are quite small the pool is so cold and the bar shuts at 7 for some reason probably because COVID only comes out at night, the rest of the staff were polite but for the money pretty poor show should be ashamed when they need guests, overall clean place, nice view some nice staff but Marta V should be gone gone gone got no people skills and I would not recommend or return to this place as I value myself more than they treat you
Experience800968
21 Des 2020 - Wisata sendiri
Really nice. Furnished and finished to a high standard comfy bed, well sound proofed, huge bath.... Staff was excellent, Marta was lovely and welcoming (I read the other reviews and really don't get, she was very professional). Definitely recommend, especially if the deal is good. The cleaning was spotless.
Kamu sudah melaporkan review.
Kami butuh beberapa saat untuk memperbaiki sebuah masalah. Silahkan coba sesaat lagi.
Kamu sudah pernah melaporkan review ini, dan laporanmu sedang dalam pengecekan.
Yay! Kamu berhasil log in.
Kamu sudah melaporkan review.
Kami butuh beberapa saat untuk memperbaiki sebuah masalah. Silahkan coba sesaat lagi.
Kamu sudah pernah melaporkan review ini, dan laporanmu sedang dalam pengecekan.