Seven months ago, I booked a room at HF Tuela Porto and asked them if it would be possible to book one of the balcony rooms and they told me it wasn't possible because I would have to wait until I arrived in Porto to request the balcony room. I explained that I was taking my wife to Porto for our 40th wedding anniversary and this would make it special for us. They still insisted that I couldn't reserve the room in advance. Ok, I guess I'll just ask when we arrive.
Fast forward, the day of our anniversary, we arrive and the HF Tuela Porto tells us we are now booked in their sister hotel, HF Tuela Porto ala Sur. We go through to the ala sur hotel and find a lobby so small, we can't fit into it, with our carry-on luggage.
I asked about a balcony room and they told me they were all taken. They would see what they could do for the following day. OK, no luck today, maybe tomorrow.
We get to our room and it's the smallest room I've ever stayed in. I have travelled all over Europe and I've stayed in pensions and hostels but never a room this small. Admittedly, there was a bathroom but, it was so small you couldn't open the shower door while the bathroom door was closed.
The room had no furniture, other than a rock-hard bed. No chair, no night stand, no lamp, nothing. The closet was a half closet where a dress couldn't be hung up. When I complained, the staff was unpleasant and they told me the hotel was fully booked for the next week and we wouldn't be able to have another room and we couldn't have a refund to seek another room.
We hated the room, the staff was unfriendly and I will never stay in an HF brand hotel again. If I could have given them zero stars, I would have.