I booked the junior Suite for a special new year's eve. On the confirmation email it was described as a modern decorated room with a big bed, a living room and a bathroom. When we got there, it was a room with a big bed, an entrance hall (has 2 chairs, a small, low tea table and a wardrobe) and a bathroom, nothing resembling a junior suite. We were disappointed with the decor. Upon arrival, both the main door and the bathroom had higienic stamps saying everything was safe and sanitized, but when we got in we found the toilet used and dirty and the floor with dust and human hair. We did say this at the front desk and I asked how is it possible that a 200 euro per night suite is dirty and has a sanitisation stamp anyway. The answer was just that they would ask the cleaning ladies to go back there. During this communication there was no apology from the staff or even an acknowledgement that there was a mistake or fault on their part and they did not make any attempt to contact us after it, to make sure that the problem had been solved.
The door to the front balcony didn't work properly and the cold entered through there. The heating wasnt enough to cope with the cold coming in during the night .
There was a lot of noise during the night, the room is not isolated properly and there is something that sounds like a generator, from the hotel, right next to the room so there was a constant buzz, all night, and it was very hard to have a good night sleep. Plus you hear everything that goes on outside, the street trash is just below the room (outside) and the trash truck comes late at night and you even hear the men talking.
The breakfast is included in the stay but everything was cold and tastless. The coffee was from a machine and looked like dirty water so we prefered the one outside the hotel.
Upon checking out there was no honest conversation about any of the problems we had. Overall the experience was terrible at Hotel Baia and we can't recomend anyone to stay here, there are certainly much better choices in Cascais.