The Hotel Quinta da Serra is a truly 5* hotel! The management and staff are most courteous, the rooms are clean and spacious and the spa area is gorgeous. It has a large heated pool (28°C), a gym, sauna and a whirl pool (33°C). The – largely organic - food is excellent and if there’s anything missing they go out of their way to meet your requirements or wants. In fact, I brought my own nuts, almonds and goji berries to the breakfast table, believing that they would not have these items (and indeed, they were not available at the buffet). The very next day I found a tray with nuts, almonds and goji berries on my breakfast table! The staff is so friendly and obliging! Engineer Marco showed me around in the – beautiful - garden and explained the interesting history and concept of the place. Its philosophy of a bio hotel makes it quite unique on Madeira. I spent two weeks in the hotel. Its daily shuttle service down to Funchal (down 9am, up 5pm) is very good as you can easily overcome the remoteness of the place, if you want.
From the first contact by email until I left it was a wonderful experience and I can only praise Hotel Quinta da Serra!