My sister, my friend, and I spent five fabulous days at the Hotel Mercure Porto Gaia while exploring Porto independently as well as taking a few small group full-day tours of the Douro Valley, Fátima and Coimbra. We were extremely impressed by the attentive, friendly, and helpful staff members that we encountered at this hotel each and every day.
Upon approaching the check-in desk, we were promptly greeted by Ana who welcomed us, assigned our rooms, and provided us with a map of the city on which she indicated where we could pick up our Uber ride and circled a few places that we wanted to visit during our stay. We were helped by “the four Pedros,” Sergio, Maria-Joãn and others during our stay
Pedro Mendez, in particular, has worked the reception desk for the past 16 years since the day the hotel opened and takes tremendous pride in delivering the best customer service imaginable! He personally made telephone calls for us to the tour company to make sure that we would be picked up in time for our day excursions that we had booked a few months prior.
On our last day, he even went out of his way to suggest an independent walking tour for us that he insisted afforded the very best views of Porto that aren’t even mentioned in tour books. He showed us exactly how to get to each place on the map and even included a restaurant recommendation. We followed his itinerary to the letter and thought it was one of the best days we’d spent in Portugal in the past two weeks
We are grateful to Pedro and the entire Mercure staff for making our stay in Porto one of our best and most memorable trips ever!