We used this hotel as part of our holiday traveling through Portugal into Spain.
It was to be a luxury trip all the way, however this hotel was far from the 5* experience.
Upon arrival there was no one to help with the luggage. One of the poor reception girls tried to help, but being the gentleman he is my husband wouldn't allow her to lift a heavy suitcase.
No smiles at the check-in. There were 5, obviously fresh out of college, reception staff, 3 of which were unable to work the credit card machine for another client.
Finally we made it to our very basic rooms with miniature bathrooms.
Later in the afternoon we went by the pool. The towels are distributed through the reception on a card system. You leave a card with them and they return it when you return the towels.
When we had finished being by the pool we returned the towels and went to our room.
However, some time later I received a call from the reception, telling me off for not returning the towels and for dumping them near the inside bar. Deeply offended I suggested that she get her facts right before making accusations as I have had my card returned to me when I returned the towels. I told them that I did in fact see a Portuguese family dumping the towels so they should try accusing another family.
The following day our experience was not much better.
For lunch we decided to try the hotel. It was the WORST eating experience in any hotel, let alone a 5* hotel. We ordered the tuna salad. It was just tinned tuna, with a combination of if square tinned carrots, tinned peas, tinned green beans and a purple over boiled egg. No dressing, no oil or vinegar offered. We had to ask. Even then the salad was still uneatable. The water was served from the bottle in plastic cups. Plastic cups? We ate in the restaurant, not by the pool.
At 4.30pm we decided to go to our rooms. Unbelievably the rooms still hadn't been made. The hotel was more than half empty, so it was not as if they were busy.
All in all, not the kind of hotel experience that makes a luxury holiday.
This hotel has nothing to do with the 5* experiences of the Monte da Quinta hotel in the Algarve and the Dolce Campo Real Lisboa.