POUSADA CASTELO DE OBIDOS – HISTORIC HOTEL

Pousada Castelo De Obidos – Historic Hotel is located in the Medieval Castle of Obidos, within 7 km away to Caldas da Rainha and 50 minute journey from Lisbon Airport. The hotel comprises of 17 accommodations equipped with air conditioning, mini bar, high speed internet access, safety deposit box, work desk, satellite TV and bathroom with hair dryer and bath amenities. Guests can start their day with healthy breakfast and enjoy a varied menu of Portuguese cuisine at the restaurant. Outdoor activities such as horse riding and hunting can be arranged by the hotel staff. In-room massage is possible on request at additional cost. Other services and facilities offered include laundry, business centre and safe deposit box at the 24 hour front desk.
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BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
• We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
• We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the “Express
Check-out” process.
• We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
• All room keys will be disinfected, as well as guest’s luggage carried to the
rooms by our hotel’s staff.
GUEST ROOMS
• Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
• Guests will be informed of rooms’ housekeeping protocols on arrival. Service
frequency may be reduced upon request.
• A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
• Pestana App’s features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
• Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
à la carte and serviced food stations.
• Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
• Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
• Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
• At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
• We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
• We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
• All equipment will be disinfected following each use.
3
HYGIENE AND SAFETY COMMITMENT - PESTANA HOTEL GROUP
BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
• We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
• We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the “Express
Check-out” process.
• We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
• All room keys will be disinfected, as well as guest’s luggage carried to the
rooms by our hotel’s staff.
GUEST ROOMS
• Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
• Guests will be informed of rooms’ housekeeping protocols on arrival. Service
frequency may be reduced upon request.
• A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
• Pestana App’s features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
• Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
à la carte and serviced food stations.
• Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
• Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
• Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
• At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
• We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
• We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
• All equipment will be disinfected following each use.