Quinta do Castanheiro

If you want a 4 star Hotel this is not for you. We stayed their with our 5 year old daughter, and we don't regret it. The staff was nice. The room was old, but clean. Yes, is not at an hotel, so don't expect a hotel, but rather a great a experience on a place with history.

The place feels abandoned and requires huge improvements to meet the lowest living standard. It feels like the gettonfarm that god forgot. We did not get the room we booked. We got no explenation why. The other room we got smelled like MOLD, earth(in a bad way) and a dirty constuction site. We decided to leave. When we left the original room was suttenly avalible. We did not want to go back. We read other reviews that all of their rooms have Big problems. Unfortunately we read the reviews to late. The hotel is FAR from liveable. It is obvious that they are trying to scam tourists with images that are not like reality. Very very bad host. The host is unresonable and not seviceminded. Some people should not work with service. In a remote alley you find an unwelcoming door. Ring the bell untill your patience almost ends. Then a very unserviceminded lady will open. She will not be dressed like other hotel managers. Worn out 80s clothes that are as unprofessional as her service. Her language skills can be described as very bad tourist english. From the beginning we understood her ok but when we asked questions she suddenly could not speak that well and switched to portuguese. A great tactic if you dont want to help. We tried reasoning but we decided to leave. When we wanted our money back (we did not get the room we booked) she just told us to leave and showed us that she cared as little about us as she does about the standard they offer. The place is beond saving. The host had huge problems opening and closing the badly constructed room door. Also she could not get the lock to work. A very important feature. We would be better of sleeping on the street. A place where you as a tourist feel that you can get robbed and feel very unsafe. You simply think that you are in the worst place. -and IF you decide to go here you ARE in the worst place. Do not go here!!! PS. The relax poll looks like it will give you gonorrhea and syphilis.

Just really bad... The place is filthy, falling apart or half broken, quite dangerous. Doesn't look like the pictures at all. The service is a disaster, not existing, don't change towels or even the toilet paper. If you are lucky and see someone working there you can ask for it but good luck finding someone. It's a nonsense, they ask for your checking hour just to make you wait outside for an hour. To be honest I would not recommend it to anyone.

Apparently it was purchased about 2 years ago and was in a state of disrepair, I sense they are trying but missing the mark. No air, no fan, no fridge. Mouldy, curtains fall off the hook, doors don't work. Christina tried to be helpful though and the breakfast is good. This property should be closed down and re opened in years to come when they get it right. But even then, Im not sure.! It is sooooooo overpriced!!!! Plus I thought I was booking Quinta Dos Castanheiros.... the names are so similar!!! what a tragic mistake.

Would never recommend it. Filthy, fake pictures. Couldn't use the swimming pool and even though it says there's a gym, there isn't. Rude people working there, had us waiting for more than an hour for check in. they also didn't do any cleaning