Contrary to all those who rated this place as excellent or good, this was my experience. I booked a superior single room. The day before checking in, the owner Mr. Alberto (who was always jovial and polite) contacted me via WhatsApp requesting my details for ‘online check-in’ and saying that he would forward me the details of my room and other instructions after that. I thought it strange but forwarded him a screenshot of my passport anyway. I suspect it was a way of deciding which room to allocate to whom because the next day, I was given a very cramped triple room! A double bed and a single bed. No space for luggage unless you dump it onto one of the beds which is what I did. Bedside tables were old and badly stained. The bathroom was clean but so tiny with the toilet bowl so near to the sink that it was impossible to sit on it facing forwards!! Shower area was with a weird configuration and you had to be careful getting in and out lest you slip! Cupboard was old and dirty-looking. Noisy street outside the room. No fan in the room so had to leave the window open because it was stuffy and warm. This only exacerbated the noise from outside.
The night was worse! I came back late to find the room opposite mine with the door slightly ajar and loud Portuguese music coming from it. At the same time, the room next to mine had their TV on a moderate volume but because the sound insulation was so bad, it sounded really loud. Not being able to sleep, and with no receptionist at the counter at that time of the night, I went out to tell the music guy to close his door. What he did was turn off the music but leave the door open, followed soon after by very loud snoring!! My next door neighbour received some knocking on the wall before he/she switched off the TV. It was way past 1.00 a.m. now. The next day,the housekeeper told me that check-out was no later than 1200 hours although in my booking form it was stated as 1130 hours - 1300 hours. Anyway, I made it a point to return 5 minutes before noon only to find that the room had already been tidied/cleaned! A couple of perishables that I still wanted to use (the bar of soap I was using) had been thrown away. I found this an invasion of privacy (touching my stuff) and a complete lack of respect for the guest! This is a no-star hotel! I think they have better rooms based on the good reviews but I got this crappy one, unfortunately. On the plus side, the wi-fi was strong and there was a good selection of TV channels. The bed was firm, too.