My stay at the Sheraton Porto in many ways exemplifies some of the key reasons why I decide to return to a given property on the basis of service excellence. Surely, the facilities and service offering are excellent and the property is in exceptionally well maintained condition (the hotel appears untouched since my last visit in Nov 2015). It is however the absolutely fabulous staff that made our experience really stand out, starting even long before arrival thanks to remarkable generosity with rebooking due to travel disruptions, as well as assistance with various requests shortly before arrival. In short, the staff at the Sheraton Porto appear to really enjoy and take an incredible amount of pride in their work to offer guest satisfaction, which will be remembered and valued by guests. During our visit, the assistance and efforts of everyone at the hotel made our stay and short visit to Porto truly memorable from A to Z, and the solutions in place to meet Covid safety and health requirements while at the same time keeping as many facilities and services operational with minimal restrictions imposed on guests, are efficient and well implemented. Taken together, I'll be looking forward to the chance to return to Sheraton Porto in the not too distant future.