The first impression I had was that the place looks lovely. Mostly because it’s placed in one of the most gorgeous places in Portugal. But just right after you step your feet into that hotel you realise this is all but just a thin, crumbly layer of pretentiousness. Let’s start with the room - the door is not properly sealed. It’s fine if you’re in a hostel or a cheap room elsewhere but we’re talking about a 4-star hotel. One can argue it is genuine whatsoever, that wanted to preserve the original doors, but you can literally listen to people walking outside and light just comes through. Then, there’s a cheap curtain between the room and the toilet which means zero privacy. The toilet is full of mould, smells like mould and it’s just unacceptable. It’s an old building they say. However, this is just absolute nonsense since it was completely refurbished and it could be easily avoidable if they didn’t pick the cheapest materials they could have found. The bed is plain uncomfortable and the room is quite decluttered. Humidity everywhere, and the ac remote didn’t work - I had to replace the batteries with the tv ones - all in all it’s all about attention to details - which is something you wouldn’t expect from a 4 star hotel. I know I could call the room service (I tried to without luck though) but seriously - absolutely unnecessary.
Staff: friendly and so, but lacked proper training. Example: when asked for recommendations in Óbidos or where should I’ve started my visit the person at the reception just said they didn’t know, they were not from there, just go around and ask someone else or I could want and they could ask their colleague. I truly believe this is not the case of blaming the staff, since it’s the management responsibility to train them with basic information about the place, etc.
I’ve read some reviews about the prices at the bar. Yes, really overpriced. In the replies here, I read some where the management replied with a quite defensive and insulting remark saying the prices are clearly stated, etc. The prices are there, that’s true. And the drinks are expensive, that’s a fact. The problem, at least for me is all about the service. If a place has a dedicated gin menu, and it sells €15 drinks (which is expensive anywhere in the world) someone is expecting whoever serving you to know what to say if someone asks for recommendations. Not something like (verbatim) “I don’t know, a gin is not wine, i can put whatever you want there, they’re all the same but you can smell it if you want”. They literally brought the bottle and so I could smell it, which during a pandemic I’d say can raise some concerns - just saying. Then the same person served a €15 a glass gin with every single ingredient they had at their disposal. Again, it’s not the staff’s fault - just seems like the management couldn’t care less about training their staff or their guests.
There are definitely worse places in the planet to be. But in the end you need to think about the fact that this is a 4-star hotel (quite questionable rating since it doesn’t seem to meet some basic standards according to Turismo de Portugal guidelines) absolutely overpriced, with not really good conditions.