DO NOT GO THERE UNLESS YOU WANT PROBLEMS!! HORRIBLE SERVICE, CHEAP DECORATION AND RUDE STAFF!!
Yesterday Thursday 8/20/20 we checked in to the Oitavos Hotel where we had booking the Oitavos Suite (which the réception called the « best suite in the hotel ») and were shocked by the low quality service (For example, we booked the best suite and no one even accompanied us to our room to show us the room! Many more problems with the service followed) and the low quality building (the lobby looks like an airport) and the suite itself. It is very far from 5 star quality. Not to mention that they don’t even had a spa open everyday in the high season and they can’t even offer you basic services like providing tennis balls for tennis. And the golf carts they used to show us the Forte villa (which was a 15 minutes « off road » drive from the hotel) were falling apart. What a joke. We immediately told the reception that this hotel was not up to the standards of a 5 Star hotel and that not only would we not stay, we would cancel our entire Portugal trip and go back to France as a result.
The manager on duty was apologetic and offered to reimburse us 100% of our stay, which we had paid for upon arrival. As it was already 4pm at this point, and the next flight to Marseille was the next day on Friday, he said that there was no problem to stay 1 night and he would reimburse the remaining.
Unfortunately we only had problems after staying, so much so that we should have left immediately and found another hotel for the night! Everything was wrong, the dinner order and breakfast orders from room service were delivered incorrectly, the hotel called the wrong car to take us to the airport (we specifically asked for a Mercedes van - and confirmed it in the morning ! - and the reception ordered a sedan), among other things. The service is very low quality all together. Honestly like staying at an airport Novotel. You can not even call this hotel 4 stars. Maybe 3, between the bad service, the weak product offer (I have never seen such a short room service menu in a 5 star hotel) and the low quality furnishings in the room - it looks like a dorm room in a university, or a hospital rehabilitation room! Not to mention the « Sea View » is totally blocked by construction cranes.
To make matters worse, when we arrived at the front desk to settle the bill for the extras, the receptionist refused to reimburse us as the Manager on duty yesterday had promised! He could not reach the Manager on duty George on the phone (he works the afternoon shift) and the General Manager refused to honor the promises of the Manager on Duty George. What a horrible customer service. Shameful that you call yourself 5 stars.