Entering my room, found 3 euro bottle of water, BUT the metal lid was unscrewing itself when trying to open it, so I went to the reception. A 2nd. bottle was delivered, thinking everything is OK. EVEN THE 2nd BOTTLE WAS ALREADY OPENED AND UNSCREWED. I went AGAIN to reception and explained this,without requesting anything else, as the receptionist started shouting at the employee. I appeased my thirst with TAP WATER as it was safer to drink from the sink. After 10 minutes, the room phone started to ring looong, TWICE, in the middle of the night! Not only in our room, but in our friend's room, disturbing them also, for no reason. After hearing my situation, Mr.Fran could only apologize a few times. I asked him, how can we resolve this situation? Because it's now check-out time and as my friends are on their honeymoon, we want to book another night, despite the problems encountered. His astonishing answer was: "Why do you still want to stay at our hotel for another night, if you didn't like your stay? The answer from a hotel general manager! I answered that my friends like the location, so I'm somehow obligated to book another night. He answered that unfortunately the hotel is fully booked, but if I really want to, he can check the availability for both rooms for an extra night! Is this how you make your clients come back? Asked if a compensation can be provided for the stress and time wasted caused not only in the night, but also in the morning, only apologies were offered.