My wife and I stayed here in September, during an unexpected heatwave, temps of 35/36/37 on consecutive days.
The greeting was poor, there were far too many artefacts laying around the hotel that needed cleaning/dusting.
The tv in the room was tiny and very poor signal, tea and coffee facilities in the room were non existent, when asked if we could have tea, we didn’t receive any for the 4 days we were there.
Breakfast was a joke! Nobody on hand to serve anything you needed, ie tea!! And the coffee and hot water came in old style milk bottles!!! (That burnt your hands when touched!!)
Our room was not cleaned until we mentioned it to the staff on the 3rd morning!
For Christ sake, this was a £500 four night stay, so it wasn’t cheap compared to some other hotels in the area.
So I would have expected a bit of hospitality, but I’m afraid the family/staff had no idea how to treat their guests.
We then stayed at a Dom Pedro hotel in Vilamoura for our last 3 days (which was cheaper) and the welcome and service we received from all the staff was beyond belief!.
As we checked out of Val mar villas, the guy on reception (who we had not seen all week) asked if our stay was ok, and to be honest, I had no energy or inclination to explain to him our feelings.
We would never recommend nor stay there again.