Husband and I booked the 1 BR Premium Suite using our SRV Voucher for our 5th anniversary staycation. We stayed 3D2N. Check in time is 3pm but I reached the hotel at 11am and planned to leave my bags there with the concierge first as we had some brunch plans and planned to come back at 3pm. However the Receptionist, (Vanessa I think? Guest Service Supervisor.) allowed me a complimentary early check in, which was kind of her!
When we first stepped into the room, we were impressed by the cleanliness of the room! Except for a bit of tape that was left on a really high part of the wall (I guess the previous guest pasted some decorations for a party or celebration?) which would have been hard to notice anyway, everything else was thoroughly clean and you could tell the room furniture and appliances were well-maintained too! Room was prepared by Housekeeping staff named Leong. Although we didn’t get to meet him, he definitely left a great impression to us. The Housekeeping team must be proud to have him in their team!
The Concierge Team were always helpful and friendly! Glenn helped with our luggage upon our departure, he was cheerful and pleasant. There was another Concierge staff, I didn’t manage to get his name, but he was an Indian man, who was also very friendly to all the guests! You can tell he was well-liked by the residents too because I noticed they were all happy to see him every morning. The receptionist who attended to me at check out (Mikaela, I think?) from the Reception team was also very pleasant and full of smiles.
Room was spacious! Beds were comfortable and I love that the bathroom had both ceiling rain shower and a freestanding tub! I normally don’t bother to get into bathtubs in hotels but I couldn’t say no to soaking and relaxing in a nice deep freestanding tub.
Breakfast was not that impressive but that didn’t dampen our stay. Definitely had an enjoyable staycation and I foresee my husband and I returning to Ascott Orchard for future staycations!