Check in was a breeze with friendly Nicole at the reception counter. The room was small but clean and well-maintained. The link bridge to Paragon Mall is covered and convenient. After shopping, we went back to the room. Sometime in the night, we noticed a 'whirring' sound but was not able to detect where it came from. The sound came on at regular intervals of 10mins and went on throughout the night, depriving us of s good sleep. At 4am, i decided to open all the cupboards and drawers and finally located the source. It was the safe. It was showing a error message. Strange cos we didnt even use it. Must have been the previous occupant and the hotel failed to reset it. Tye next morning, after breakfast, we went to the front desk to inform them about the problem and hopefully to extend our checkout so that we can rest. My wife evem wanted to pay for an extra night rest. The customer officer, a lady, wasnt too interested in service. She informed us they can send someone to look into the safe but we declined as we didnt want to have our time taken up by the hotel who didn't offee any service recovery. I managed to get an extension of an hour for check out.
Constrast this with the officer on level four, she was chatty and friendly in allowing us to check out the gym and pool.
Nice place, good location but lacks the warmth and service attitude of a great hotel.