One of the worst experiences I’ve ever had. I’ve stayed here for 7.5 months due to being stuck in Singapore because of Covid. The staff, specifically Mary Ann, has been extremely rude and inhospitable. When requesting extra sugar packets or coffee sachets, as per their regulation they only replenish it ONCE during your stay which means ONCE during the 7.5 months I’ve been here.
It’s meant to be a “apart-hotel” as advertised but there is ZERO “hotel” amenities. No room service. No proper cleaning. Their housekeeping is outsourced by the way so Citadines has NO responsibility over housekeeping. Which means that when the apartment is full of dust (which it always is), unclean silverware (many times) and non-English speaking cleaners, the apartment took NO responsibility and would just blame housekeeping.
Apparently I just found out that for long term guests they do thorough in-depth cleaning once a month. They NEVER did it until month 5-6 after I forced them to do it.
They have a policy of wearing masks in public areas except the swimming pool however there is CCTV footage of a guest NOT wearing a mark between the 20-22nd of October right in the lobby, IN FRONTAL VIEW of the reception. However they have tried to reprimand me of not wearing a mask post-swimming in the outdoors area when there was NOT ONE PERSON there besides me.
I have many many other grievances from the hospitality of their security, 3 hours to get fresh towels, etc which should be basic expectations for someone who’s stayed for over 7 months and paid over S$25,000 during my stay.
I’m only writing this review because they have done NOTHING to change their ways and it has been quite disappointing.