The Club Residences by Capella Singapore, Pulau Sentosa
The Club Residences by Capella Singapore, Pulau Sentosa
The Club Residences by Capella Singapore, Pulau Sentosa
The Club Residences by Capella Singapore, Pulau Sentosa
The Club Residences by Capella Singapore, Pulau Sentosa
+ 32 lainnya
Apartment

The Club Residences by Capella Singapore

Pulau Sentosa

Review

Tripadvisor
Dari 60 review
Review yang paling membantu
juliett200
17 Jun 2021 - Keluarga
Our stay in Capella was wonderful. The rooms were spacious and nice. We were given little surprise treats. They also prepared something special for my husband as we were celebrating Father’s Day. The service rendered is excellent. We were greeted with warm smiles everywhere we go. Though there were occasions we need to remind them, it is perfectly understandable as they were very short-handed. Hence let’s be extra kind and patience during times like this. Keep up the good work and we will be back soon!
lif3water
25 Mei 2021 - Pasangan
We booked one of the one bedroom club residences for the missus birthday celebration and we brought a small puppy along as well. Unfortunately the stay was overall disappointing. The one bedroom apartments in their club residences are at basement 2 and there were 2 flights of stairs to be climbed. Not the most comfortable at all when there sometimes quite a few heavy stuff to carry along when we leave the room. Apparently only the 3 and 2 bedroom apartments were on the higher floors. Nothing was mentioned about this upon booking. The most appalling bit was that we found not one but two worms in the room. One in the shower and one in the living room. We had a pet with us and were not sure whether more worms already eaten by our poor puppy. We informed them about the poor pest control and was duly shifted to another room in the main building on a higher floor. We were initially thinking of cancelling our second day stay already due to this bad experience. Service recovery on this issue was at most average in view that this was a special occasion for the missus and the worms has really ruined the overall mood. Nothing else was offered. And we didn’t want to pursue the matter further either. Another issue that really fell short was that a prearrangement was made with the hotel Culturist before hand already for concierge to help collect a bouquet of flowers the day before the missus birthday and only to help deliver them to the room on the morning of her birthday itself. However when the flowers was delivered the day before, the staff wrongly delivered them immediately to the room and the surprise was totally ruined when the missus opened the receive them. Caution also to those who are bringing their pets to the hotel for a staycation they do not allow you on the premises of the pool even if your puppy is small and carried in a bag. We said that our puppy is going to be carried in the bag the whole time as only one of us was going to swim. We were not going to leave puppy on the floor unguarded. But that was still not allowed. Just very strict on their rules I guess. The room we were changed to had a good view and the room itself was pretty and comfortable. But probably something one can get easily at another hotel at half the price what’s paid for a room at capella. Not really up to expectations. For the high end price tag.
Winarto
17 Jan 2021
My family stayed in this place for staycation in January 2021. The check-in experience was smooth and everything was ready when we arrived there. The staff in-charge of our room, named Jeff, was very attentive. He explained everything including the pet policy and the express check-out option. We chose 1 bedroom unit which is very spacious (109 sqm) that include kitchen combined with dining room, living room with big television, study room and spacious bedroom. This place also allows guests to bring 1 pet not more than 15kg, which is nice and we brought our rabbit to stay there. There are 3 outdoor pool available so it's not too crowded. There is also beach nearby which we can just walk to the backdoor to access. It is just around 1km from Beach station where lots of outdoor experience are happening. There are only 2 things that i'd say can be improved: 1. The carpark location to the residence unit is pretty far. But I guess those with 2 bedroom unit will have the carpark at the front of the unit. 2. The hot water needs to be turned on 1 hour before bath. This is a little bit annoying if you didn't know that up front. Other than that, I'd say the overall experience is nice.
YST1986
02 Des 2020
As a 47+ countries traveler myself, this place is magnificent. Let's talk about the great points about it, and some constructive feedback after. Great points - 1. The room is amazing, elegant, well designed and we feel very relaxed in it. Bath tub and shower room are great. 2. The workshops and activities we participated were all well conducted, we enjoyed them very much. We are impressed with the hospitality provided by Sheryl (the one who conducted the boba milk tea session and bracelet session) 3. The person who served us when we arrived, the person (C) who served us at the Knolls and the assistant manager (V) who made sure there are options (although limited) for us as we are Buddhism vegetarian (this is due to the constructive feedback later). 4. People at the Spa was polite, friendly, very attentive. 5. The staffs at the pool side are very good and responsive. 6. Afternoon tea and the living room service was top notch, the whole place amazes me. 7. They treated me very well as it was my birthday staycation, the little touch here and there did make me feel very welcomed and nice. Constructive Feedback 1. The culturist was not very responsive when I emailed them two months ago, then followed up with them one month ago. Once I follow up again, they told me all the activities are fully booked, until I myself need to find solution for him to help me to get to participate the activities. This is not ok. 2. The options of what kind of activities we can do during our stay are not properly informed. I, as a customer needs to do my homework to do research and ask the culturist via email (it was painful by paying this kind of price and get this kind of service) and yet the person was not responsive. Sheryl is the saving point for this, when I feedback this to her while I was at the hotel, she personally checked and came back to me with the options and advises me which activity to go for. This is Creative Solution. Big applause to her as a fresh grad who can perform so well! 3. I have emailed Capella 1-2 months ago to inform them about our Buddhism vegetarian diet, as well as making a booking at the Knolls. Turned out to be, the chefs ask C to inform us that they can only provide us wok fried beehoon, wok fried rice for my birthday dinner? Seriously? Then i told them we wanted something different and even provide some ideas to them. They provided the food after all, which is lovely, but we need to say, we were starved as the food only came up after one hour plus (we arrived at 6.30pm, appetizer came at 7.35pm). I am just wondering whether the chef is not well informed on this diet? Will it be different kind of treatment if it is a Halal or Kosher diet? I am not sure, maybe Capella can let me know on this. Again, I would recommend Capella to all my friends, and I hope they can improve on the points I raise and it will be even better!
S0nnyJr
20 Jun 2021 - Keluarga
My family loves it! My kids needed no time to adapt to the cosy environment and started exploring the spacious rooms. The service was amazing too! But, we would like to specially express our appreciation towards Darren. Despite the short notice, he managed to arrange everything we requested efficiently. It was such a great arrangement! Definitely recommended for a family staycation!
Lokasi
1 The Knolls, Sentosa Island, Singapore, SG
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00-anytime
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat The Club Residences by Capella Singapore?
The Club Residences by Capella Singapore beralamat di 1 The Knolls, Sentosa Island, Singapore, SG
Pukul berapa waktu check-in & check-out di The Club Residences by Capella Singapore?
Waktu untuk check-in di The Club Residences by Capella Singapore adalah mulai dari pukul 15:00-anytime dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di The Club Residences by Capella Singapore?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
  • Spa
Fasilitas
Fasilitas Populer
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Anak
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Tenis
Taman
Lapangan tenis outdoor
Fasilitas gym 24 jam
Spa layanan lengkap
Fasilitas Umum
Lift
Perpustakaan
Properti bebas-rokok
Surat kabar gratis di lobi
Fasilitas Anak
Penitipan anak atau bayi (biaya tambahan)
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 60 review
Kebersihan
4.5
Kamar
5.0
Lokasi
4.5
Layanan
4.5
Nilai
3.5
Pasangan
15
Keluarga
30
Wisata sendiri
3
Berlibur dengan teman
3
Bisnis
2
juliett200
17 Jun 2021 - Keluarga
Our stay in Capella was wonderful. The rooms were spacious and nice. We were given little surprise treats. They also prepared something special for my husband as we were celebrating Father’s Day. The service rendered is excellent. We were greeted with warm smiles everywhere we go. Though there were occasions we need to remind them, it is perfectly understandable as they were very short-handed. Hence let’s be extra kind and patience during times like this. Keep up the good work and we will be back soon!
lif3water
25 Mei 2021 - Pasangan
We booked one of the one bedroom club residences for the missus birthday celebration and we brought a small puppy along as well. Unfortunately the stay was overall disappointing. The one bedroom apartments in their club residences are at basement 2 and there were 2 flights of stairs to be climbed. Not the most comfortable at all when there sometimes quite a few heavy stuff to carry along when we leave the room. Apparently only the 3 and 2 bedroom apartments were on the higher floors. Nothing was mentioned about this upon booking. The most appalling bit was that we found not one but two worms in the room. One in the shower and one in the living room. We had a pet with us and were not sure whether more worms already eaten by our poor puppy. We informed them about the poor pest control and was duly shifted to another room in the main building on a higher floor. We were initially thinking of cancelling our second day stay already due to this bad experience. Service recovery on this issue was at most average in view that this was a special occasion for the missus and the worms has really ruined the overall mood. Nothing else was offered. And we didn’t want to pursue the matter further either. Another issue that really fell short was that a prearrangement was made with the hotel Culturist before hand already for concierge to help collect a bouquet of flowers the day before the missus birthday and only to help deliver them to the room on the morning of her birthday itself. However when the flowers was delivered the day before, the staff wrongly delivered them immediately to the room and the surprise was totally ruined when the missus opened the receive them. Caution also to those who are bringing their pets to the hotel for a staycation they do not allow you on the premises of the pool even if your puppy is small and carried in a bag. We said that our puppy is going to be carried in the bag the whole time as only one of us was going to swim. We were not going to leave puppy on the floor unguarded. But that was still not allowed. Just very strict on their rules I guess. The room we were changed to had a good view and the room itself was pretty and comfortable. But probably something one can get easily at another hotel at half the price what’s paid for a room at capella. Not really up to expectations. For the high end price tag.
Winarto
17 Jan 2021 -
My family stayed in this place for staycation in January 2021. The check-in experience was smooth and everything was ready when we arrived there. The staff in-charge of our room, named Jeff, was very attentive. He explained everything including the pet policy and the express check-out option. We chose 1 bedroom unit which is very spacious (109 sqm) that include kitchen combined with dining room, living room with big television, study room and spacious bedroom. This place also allows guests to bring 1 pet not more than 15kg, which is nice and we brought our rabbit to stay there. There are 3 outdoor pool available so it's not too crowded. There is also beach nearby which we can just walk to the backdoor to access. It is just around 1km from Beach station where lots of outdoor experience are happening. There are only 2 things that i'd say can be improved: 1. The carpark location to the residence unit is pretty far. But I guess those with 2 bedroom unit will have the carpark at the front of the unit. 2. The hot water needs to be turned on 1 hour before bath. This is a little bit annoying if you didn't know that up front. Other than that, I'd say the overall experience is nice.
YST1986
02 Des 2020 -
As a 47+ countries traveler myself, this place is magnificent. Let's talk about the great points about it, and some constructive feedback after. Great points - 1. The room is amazing, elegant, well designed and we feel very relaxed in it. Bath tub and shower room are great. 2. The workshops and activities we participated were all well conducted, we enjoyed them very much. We are impressed with the hospitality provided by Sheryl (the one who conducted the boba milk tea session and bracelet session) 3. The person who served us when we arrived, the person (C) who served us at the Knolls and the assistant manager (V) who made sure there are options (although limited) for us as we are Buddhism vegetarian (this is due to the constructive feedback later). 4. People at the Spa was polite, friendly, very attentive. 5. The staffs at the pool side are very good and responsive. 6. Afternoon tea and the living room service was top notch, the whole place amazes me. 7. They treated me very well as it was my birthday staycation, the little touch here and there did make me feel very welcomed and nice. Constructive Feedback 1. The culturist was not very responsive when I emailed them two months ago, then followed up with them one month ago. Once I follow up again, they told me all the activities are fully booked, until I myself need to find solution for him to help me to get to participate the activities. This is not ok. 2. The options of what kind of activities we can do during our stay are not properly informed. I, as a customer needs to do my homework to do research and ask the culturist via email (it was painful by paying this kind of price and get this kind of service) and yet the person was not responsive. Sheryl is the saving point for this, when I feedback this to her while I was at the hotel, she personally checked and came back to me with the options and advises me which activity to go for. This is Creative Solution. Big applause to her as a fresh grad who can perform so well! 3. I have emailed Capella 1-2 months ago to inform them about our Buddhism vegetarian diet, as well as making a booking at the Knolls. Turned out to be, the chefs ask C to inform us that they can only provide us wok fried beehoon, wok fried rice for my birthday dinner? Seriously? Then i told them we wanted something different and even provide some ideas to them. They provided the food after all, which is lovely, but we need to say, we were starved as the food only came up after one hour plus (we arrived at 6.30pm, appetizer came at 7.35pm). I am just wondering whether the chef is not well informed on this diet? Will it be different kind of treatment if it is a Halal or Kosher diet? I am not sure, maybe Capella can let me know on this. Again, I would recommend Capella to all my friends, and I hope they can improve on the points I raise and it will be even better!
S0nnyJr
20 Jun 2021 - Keluarga
My family loves it! My kids needed no time to adapt to the cosy environment and started exploring the spacious rooms. The service was amazing too! But, we would like to specially express our appreciation towards Darren. Despite the short notice, he managed to arrange everything we requested efficiently. It was such a great arrangement! Definitely recommended for a family staycation!
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