That’s probably the only advantage- geographic location. OR Tambo is 15-min (14km) away and Eastgates is opposite the road.
The townhouse-like apartment structure is spacious, with kitchenette, lounge and 2 bedrooms, suitable for families.
ACCOMMODATION and SERVICE
However, there were only 2 bath towels for our party of 5 persons. We phoned reception and requested the manager on duty (Jason), who informed us the laundry service had not brought in any clean linen that day and they were still communicating with the service. This is a problem of management, not an escuse for customers. I suggested they search other rooms, but was told no towels were available for the entire premises.
An accommodation establishment should be declared non-functioning if the basic essentials such as towels are not available. That is akin to saying no bedsheets available, what would they have the guest then do? Sleep without bedsheets? We made multiple inquiries, yet there was no regard for the discomfort of guests and the rest of us did not bath that evening. There was also no feedback as promised on the matter as we waited in vain eventually falling asleep.
If linen is unavailable, don’t sell the rooms. The next day I related our misfortunes with Sindy on check-out, who acknowledged the event, but made no further plan to escalate or solve the issue. I inquired whether the swimming towels were used to supplement the shortage, but was told there were plenty of towels onsite? Perhaps senior management needs to be involved. A search through previous reviews shows that this is a recurrent, ongoing problem!?
General appearance is outdated and shabby. The kitchen kettle cord is too short, as one is unable to pour without disconnecting the plug. WIFI and aircon functioned, but no aircon in bedroom.
As breakfast was not included in our package, we drove out to eat in the morning. Imagine our surprise when we returned at 10am to find a housekeeper putting the finishing touches of cleaning the room. Luckily we had removed our belongings, but we had a drink in the fridge which was removed and opened. She remarked that she thought we checked out[?], we still had our room cards and no apology given!
Would choose another establishment for the price paid. Management and staff communication deficient, clearly substandard and ignorant.