I stayed one nigh at the Premier Hotel EL ICC for business, and I arrived before my room was ready and I needed a nap after my long journey. I was fortunate enough to be helped by an amazing lady by the name of Maria Mlingwa who made it a point to make sure that I was welcomed and feeling right at home. I waited for my room to be preapred, and after some time Maria informed me that my room was still not eady but she offered me an upgrade to a suite. I took the upgrade and I was pleasantly surprised. It was so comfortable, spacious, neat, and such a beautiful space to be in. There was construction outside however the efforts Maria put in made it rather difficult to let the workers and the slight noise disturb my stay. She is indeed an amazing employee who made my stay worthwhile.