Upon arrival, our room was not cleaned yet. There were dirty ash trays in the room. We had no towels at 17:15 even after we phoned reception twice there was still no towels. I had to dry myself with my clothes. The buffet was not to everyone's taste, poor food quality and not a big variety. No fridge in the room, no glasses just plastic ones for when you brush your teeth. The tv channels also didn't work and the remote had missing buttons needed to tune to tv.