On the morning of the 13th of December we turned up at the reception of Royal Sibaya to not such a warm welcome. In fact my partner and I stood around for a couple of minutes before sitting down in front of a lady who was very busy with her paperwork and virtually ignored us until she had finished what she was doing. I told her my name, and she indignantly said: "You're not staying with me, you're staying in the Lodge."
I asked her what the difference was as I wasn't aware that there were two types of accommodation. In a slightly arrogant tone she explained that her hotel was always full of VIP guests and there was hardly ever room for anyone else. Clearly she didn't think that we fit that profile.
She called the Lodge to see if we could check in early as we got there around 11H00, which we couldn't and she suggested that we wander around until about 14H00. We spent 10 minutes walking through the hotel and decided not to stay after such a reception.
What we saw on offer in terms of restaurants filled us with dread and we didn't want to spend any more time there. The area where the restaurants and food outlets are looks run down and outdated.
We had a dreadful reception at Royal Sibaya. I wonder if this is how the lady treats everyone, or is she a little more polished when it comes to her "VIP" guests. We left without checking in.
The main reason we booked Sibaya was it's close proximity to the airport as we had a 07H30 flight back to Heathrow the following morning. We wouldn't normally even consider a 4 star, or even worse a 3 star and clearly for good reason.
I guess this kind of treatment is to be expected for such low rated establishments. Stay away from Sibaya Entertainment Kingdom!