Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, Yongsan
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, Yongsan
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, Yongsan
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, Yongsan
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, Yongsan
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Hotel

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Yongsan

Review

Tripadvisor
Dari 441 review
Review yang paling membantu
t0p129
27 Okt 2020
It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.
ExpatSteve05
24 Feb 2020 - Bisnis
Had several questions prior to my arrival and Rosie was prompt to respond and very helpful. At check in Ethan was very professional and explained the property, location and amenities very well. The stay was great - comfortable beds, small kitchen and a washer / dryer! Some thing much appreciated since I'll be traveling over the next four weeks. It's a short walk to E-mart at Yongsan station. Able to stock up on a few essentials and snacks. Several restaurant options at Dragon City or the station. Never had to walk to far to find what we needed. Highly recommended.
JamesTravel12
17 Feb 2020 - Bisnis
I accidentally booked this hotel, rather than an alternative with a similar name. I contacted them and the service team were exceptional in accommodating me. I will be staying in the future and would highly recommend their service.
taishanl
26 Jan 2020
I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.
sonzogni_florian
25 Jan 2020 - Bisnis
This hotel is amazing, with large room and excellent views on the city. Everything was perfect along my trip. In the room, the bed is really confortable. The breakfast was excellent. I can only recommend this hotel.
Lokasi
95, Cheongpa-ro 20-gil, Yongsan-gu
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
3 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan beralamat di 95, Cheongpa-ro 20-gil, Yongsan-gu
Pukul berapa waktu check-in & check-out di Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?
Waktu untuk check-in di Grand Mercure Ambassador Hotel and Residences Seoul Yongsan adalah mulai dari pukul 3 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Grand Mercure Ambassador Hotel and Residences Seoul Yongsan tersedia fasilitas kolam renang?
Ya, di Grand Mercure Ambassador Hotel and Residences Seoul Yongsan tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Olahraga, Spa & Rekreasi
Arena game center
Dart
Fasilitas gym
Kolam renang indoor
Ruang yoga
Lapangan golf di dalam properti
Spa layanan lengkap
Hewan Peliharaan
Hewan peliharaan diizinkan (tanpa biaya)
Hewan peliharaan dibolehkan
Fasilitas Anak
Klub anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
5.0
Dari 441 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.5
Pasangan
130
Keluarga
127
Wisata sendiri
13
Berlibur dengan teman
93
Bisnis
43
t0p129
27 Okt 2020 -
It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.
ExpatSteve05
24 Feb 2020 - Bisnis
Had several questions prior to my arrival and Rosie was prompt to respond and very helpful. At check in Ethan was very professional and explained the property, location and amenities very well. The stay was great - comfortable beds, small kitchen and a washer / dryer! Some thing much appreciated since I'll be traveling over the next four weeks. It's a short walk to E-mart at Yongsan station. Able to stock up on a few essentials and snacks. Several restaurant options at Dragon City or the station. Never had to walk to far to find what we needed. Highly recommended.
JamesTravel12
17 Feb 2020 - Bisnis
I accidentally booked this hotel, rather than an alternative with a similar name. I contacted them and the service team were exceptional in accommodating me. I will be staying in the future and would highly recommend their service.
taishanl
26 Jan 2020 -
I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.
sonzogni_florian
25 Jan 2020 - Bisnis
This hotel is amazing, with large room and excellent views on the city. Everything was perfect along my trip. In the room, the bed is really confortable. The breakfast was excellent. I can only recommend this hotel.
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