Sheraton Grand Incheon Hotel

코로나로 힘든 시국에 집에만 있기 뭐하고 나름 생일파티라도 3가족이 하고 싶어서 별 기대없이 잡은 예약. 마침 하얀 눈이 와서 창밖으로 보이는 하얀 센트럴파크뷰는 처음부터 인상적이었고, 플래티넘 혜택으로 여러가지 만족한 투숙이었지만 무엇보다 기억에 남는 것은 호텔 직원들의 응대였습니다. 특히 클럽 라운지 김지우 매니저님의 서비스는 수년간 경험해본 호텔 여행중 기억에 남을 만한 최고의 기억이었습니다. 자주 다시 투숙할 듯 합니다. 여러 배려에 다시한번 감사드리고 싶습니다. It was my great experience stayed at this hotel for my birthday celebrations. Every facilities were remarkable and especially I would give two thums up to the staffs and managers. Mr. Kim the club lounge manager was very kind and good at treating the custommers needs. I would appriciate him for giving me and my family a special experiences. I would visit here again in near future.

Quick before it’s over-December 2020 only. And Friday and Saturday nights only ( lunch fri, sat, and sun). Bene steakhouse is taking reservations for a culinary experience of a lifetime. I’m not sure how they can make these beautiful edible works of art, but so happy they can. First feast with your eyes and then with your mouth. We couldn’t stop oohing and ahhhing over the masterfully beautifully stunning plates set before us. Do yourself a favor and splurge - you won’t regret it! The experience will take no less than 2 hours- Enjoy!

My wife and I stayed at this hotel for one night just prior to taking the early morning flight to the US. We like to stay at this hotel which is much closer to the Incheon airport rather than staying at a hotel in Seoul. We stayed at this hotel about a year ago when the Executive Lounge was not as good. We have Platinum status with Marriott and were upgraded to the club level. Jason Lee, the lounge manager, was very courteous and helpful with our check-in process and also reserved a taxi for the next morning at a discounted rate of about 30 USD. The food and drink selections at the lounge were much better than in the past. We were also given complimentary breakfast for two in the first floor restaurant as Platinum members. The selections in the restaurant have decreased from a year ago, maybe since the flight crews are provided with breakfast on the second floor restaurant instead. We really like this hotel as a place for an overnight layover in Korea or for an early morning flights out of Korea.

I visited Hotel with parents and sister couple with 4 children on 10th Aug 2020. When I checked in, fortunately We met Ms YE Kang!! She was so much professional for treatment guest and well knew how to make guest happy. My first impression of hotel started in good mood and I really enjoyed it. I really appreciated to her!

I am business traveler and stayed at many fine hotel around the world. The staff at this hotel are unprofessional and incompetent. I ordered take out delivery from my room. I notified the front desk of the delivery. The staff doesn't communicate amongs each other. When the restaurant call to verify delivery , the staff said they didn't know. Remind you, I called front desk after I order the food. Finally, after all the run around, I received my delivery. The staff at this hotel never apologize for their miscommunication among themselves instead lecturing me. Telling me how to place take out. This is not my first time experiencing this with the staff. I will never stay at Sheraton Grand Song-do!