I just stayed in this lovely hotel only one night. Overall my staying was good except a particular F&B concerning.
First of all, I would like mention one great lady's name Stella Jung(정보윤?) at front desk.
Once when I approached to front desk for my check-in, she handled all processing spotless during a peak time with a great smiling.
It was certain good start in this property.
Room #3802 was simply perfect.
Bed and pillows were comfy and well organised.
TV channel was more than enough for local and international travelers.
Water pressure in bath room and amenities were reached my expectation.
I could feel that one of great Sheraton room standard in my country.
However, gently I need to mention some concerning of F&B service side.
Once when I asked for in room dining operation time at lobby lounge, one lady staff's reply was a little interesting. "Maybe it will be okay by 9PM... 9:30PM.....yeah yeah by 9:30PM". Well... actually that was not a big deal about operation time for me. but it would be better she could give an accurate inform about her belongs department.
Anyhow, I ordered one club sandwich and soda.
Delivery was faster than my guess.
But I met a little embarrassing status once when my food was delivered in front of door.
A room service staff asked to me take my food tray and bring inside room.
I was a little curious, is this new standard during pandemic time.
Maybe it can be right for recent time or can be flexible.
And when I look at the sandwich, another question mark followed me.
the plate for sandwich was looks a little small.
Food was plated somewhat out of plate.
Either beverage was served without glass or cup.
Even sandwich and fries taste was fine, I wish chef considers my personal concerning for better in room dining experience.
Breakfast was also overall fine.
From entering to all day dining restaurant till leaving.
However, I would like to raise my personal concerning for food.
During pandemic time, breakfast serving with Bento box is acceptable and fully understanding.
But wish to be upgraded somewhat better menus and quality for breakfast Bento box.
Instead of 1 piece of egg fry, it can be 2 pieces or scrambles or Benedict or chef's creations. And instead of cold baked beans, if this can be served with hot temperature, it will be right international taste.
Thanks for my pleasant staying.